2016 Lexus is350 f-sport snow shovel damage!

**RFrommann** · 02-10-2016, 05:33 PM

Received a phone call two days after r we received 2+ft of snow, so I drove to the customers house to assess the damage.

Very deep gouges! There's nothing that can be done except a repaint to get it back to oem!

Car arrived to me with the temporary tag still on it, that's how new it was! (less than 2 weeks, driven 5 times)

There was a ton of light scratches I was able to get out, and a few moderate that can only be seen at certain angles.

Also there were light buffer trails on the hood.
Glue lines on the roof (photos with finger pointing)
Also dealer didn't remove paint dots on tires.

Overall, client was beyond happy!

Wash/iron x/clay
M105 on the scratches
Essence on entire car
Topped with reload
Tires received dp tire coating.

**Priyaka** · 02-10-2016, 05:47 PM

Great job--nice 50/50 pics. I still can't believe the customer took a shovel to clean off a brand new car!

**RFrommann** · 02-10-2016, 05:52 PM

Originally Posted by Priyaka

Great job--nice 50/50 pics. I still can't believe the customer took a shovel to clean off a brand new car!

Owner is a car enthusiast, female, and swore she was being so careful.
Further investigation showed that the shovel had a hanging piece.
The scratches are very isolated. She only used shovel to get majority of snow off, as there was 2ft on the car.

She definitely learned a hard lesson, and still beating herself up over it.

**Bill1234** · 02-10-2016, 07:48 PM

Originally Posted by RFrommann

Owner is a car enthusiast, female, and swore she was being so careful.
Further investigation showed that the shovel had a hanging piece.
The scratches are very isolated. She only used shovel to get majority of snow off, as there was 2ft on the car.

She definitely learned a hard lesson, and still beating herself up over it.

She should invest in a snow broom and not a snow shovel for this case

**RFrommann** · 02-10-2016, 07:50 PM

Originally Posted by Bill1234

She should invest in a snow broom and not a snow shovel for this case

pretty sure she purchased a snow-pro. lol

atleast she didnt do it to her 2016 lexus RX200!

**Bill1234** · 02-10-2016, 07:59 PM

Originally Posted by RFrommann

pretty sure she purchased a snow-pro. lol

atleast she didnt do it to her 2016 lexus RX200!

I sometimes dont get people, not being rude to your client but you would take a snow shovel and risk putting it up against your paint?

**RFrommann** · 02-10-2016, 08:07 PM

Originally Posted by Bill1234

I sometimes dont get people, not being rude to your client but you would take a snow shovel and risk putting it up against your paint?

with 2 feet of snow on your car, you kinda feel "safe" taking the first foot off with a shovel, then doing other things to get the remainder off.

its not like the whole shovel scraped the paint. just a part of the shovel had something hanging off a few inches. and THAT part is what scratched the car.

**GSKR** · 02-10-2016, 08:16 PM

Sorry to say what a idiot,she had to learn the hard way.

**RFrommann** · 02-10-2016, 08:24 PM

Originally Posted by GSKR

Sorry to say what a idiot,she had to learn the hard way.

sometimes, that's the only way people do learn.

**Cabrio** · 02-10-2016, 08:38 PM

In some way, shape or form, I'm sure we have all learned various things the hard way. Not that I would have done what your client did, but if I had, I would have dropped into the fetal position and started crying. End of the day, good thing she brought in the car....great job! Fantastic 50/50 pics.