Thanks: 0
Dislikes: 0
-
Super Member
Re: Griots G9 stopped on me part way through polish :(
Originally Posted by Icarus
I checked the brushes, no luck. Fiddled with the cord etc
Calling is hard when I work a lot, they should respond to their emails in a timely fashion (its been 2.5 weeks), it is after all a customer service email.
Understood calling's not always convenient, but I'd still try to hit them during the business day.
I felt left hanging recently when I was emailing back and forth with my bank on a couple questions I had. All of a sudden they went radio silent. Got a reply days later that their system had routed my emails to their spam risk folder.
-
Super Member
Re: Griots G9 stopped on me part way through polish :(
I contacted Griots again and they finally replied but said they never got the other emails even though it was literally the same email address, and they replied to them a while back when I asked about the unit getting hot *shrugs.* So hopefully they will take care of me now?...
I also contacted AutoObsessed whom I bought the unit from originally, and they were less then helpful insisting I pay for shipping BOTH ways (I can see paying for it to them, but not return on a warranty item! I'll just deal with Griots directly and shop elsewhere in the future.)
I don't know why it is so hard for places to have decent (not even great) email service anymore. Very disappointing and unprofessional when an email going to customerservice@griotsgarage.com isn't responded to for customer service and help/warranty!
-
Super Member
Re: Griots G9 stopped on me part way through polish :(
Originally Posted by Icarus
I contacted both Griots again and they finally replied but said they never got the other emails even though it was literally the same email address, and they replied to them a while back when I asked about the unit getting hot *shrugs.* So hopefully they will take care of me now?...
I also contacted AutoObsessed whom I bought the unit from originally, and they were less then helpful insisting I pay for shipping BOTH ways (I can see paying for it to them, but not return on a warranty item! I'll just deal with Griots directly and shop elsewhere in the future.)
I don't know why it is so hard for places to have decent (not even great) email service anymore. Very disappointing and unprofessional when an email going to customerservice@griotsgarage.com isn't responded to for customer service and help/warranty!
At least you got some sort of response. Hopefully everything works out.
-
Super Member
Re: Griots G9 stopped on me part way through polish :(
I completely understand your frustration, but now that Griot's has responded I'm sure you will get complete satisfaction.
It is no coincidence that man's best friend cannot talk.
-
Super Member
Re: Griots G9 stopped on me part way through polish :(
Everybody raves about their service, hence why I bought the G9 in the first place. Griots was helpful when I contacted them about it getting hot in 2021... we talked about technique, pads etc etc which all seemed to be decent so I let it go as it did seem to get better I thought. I'm hoping this is just an issue being one of the first release models and I just ran into issues later then some with early ones?...
Thanks for the info and reassurance all.
PS: why do email notifications in THIS site STILL NOT WORK???!!!
-
Super Member
Re: Griots G9 stopped on me part way through polish :(
Well... finally got it shipped off to Griots ($37.xx )
Lets see what happens
-
Super Member
-
Post Thanks / Like - 0 Thanks, 3 Likes, 0 Dislikes
Similar Threads
-
By Coach Steve in forum Ask your detailing questions!
Replies: 4
Last Post: 02-15-2019, 10:44 AM
-
By DoubleM in forum Auto Detailing 101
Replies: 42
Last Post: 11-29-2016, 09:51 PM
-
By kamasu in forum Wet-Sanding, Cutting & Buffing
Replies: 12
Last Post: 08-04-2016, 07:04 AM
-
By ReflectiveAuto in forum Auto Detailing 101
Replies: 20
Last Post: 09-20-2012, 03:03 AM
-
By Garry Dean in forum Product Reviews
Replies: 31
Last Post: 08-04-2011, 02:38 PM
Members who have read this thread: 26
- Karl_in_Chicago,
- hansen97,
- cyclops,
- Vegas1,
- cb804,
- Bruno Soares,
- Bri26,
- msharpe785,
- Optimus Grime,
- Forty,
- dlc95,
- D.BRITT,
- Desertnate,
- oneheadlite,
- Darth Enzo,
- SNP209,
- talonted,
- Thunderchicken,
- bapatickmjnra7168,
- bill walsh,
- UncleDavy,
- MisterSnoop,
- vobro,
- Icarus,
- VISITOR,
- ellens2
Posting Permissions
- You may not post new threads
- You may not post replies
- You may not post attachments
- You may not edit your posts
-
Forum Rules
|
S |
M |
T |
W |
T |
F |
S |
26 | 27 | 28 | 29 | 30 | 31 |
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
| 1 | 2 | 3 | 4 | 5 | 6 |
|
Bookmarks