Rupes 15 MK2 trigger hold button

[idriveblackcars]

Seems like mine stopped working. It was working fine a few minutes ago now when I go to lock the trigger it just stops. Won't engage.

Everyning else is is fine, machine works amazingly smooth just can't lock the trigger any longer.

Anyone else have this problem? I use it so much now I really don't want to send it out, it isn't even a few months old.

[Dylan@RUPES]

If I'm understanding this correctly - when you press the trigger lock button the tool stops? or the trigger lock simply isn't working?

[idriveblackcars]

If I'm understanding this correctly - when you press the trigger lock button the tool stops? or the trigger lock simply isn't working?

Hey man thanks for the reply, I missed it. Yes when I want to lock the trigger and press the lock bottom wait a sec and let go of the trigger the machine stops. Still works great and I was able to get through a full 12 hour correction on sat ( the day I posted) but unfortunitly could never lock the trigger. Machine is about 2 months old purchased through Autopia ( I had some store credit).

[Dylan@RUPES]

Shoot an email to ORDERS@RUPESUSA.COM and we'll get you a return ticket to get it looked at - probably something very simple and could be fixed and back to you the same day we receive it here.

[idriveblackcars]

Shoot an email to ORDERS@RUPESUSA.COM and we'll get you a return ticket to get it looked at - probably something very simple and could be fixed and back to you the same day we receive it here.

Thanks man sounds good! I need it again in a couple of days and if I can't get it to work I will send it out for sure. Hoping it'd just something simple.

[Dylan@RUPES]

Thanks man sounds good! I need it again in a couple of days and if I can't get it to work I will send it out for sure. Hoping it'd just something simple.

Sounds good. I suspect its actually the trigger itself, not the lock. There is a little part on the trigger that engages with the lock when its pressed. If its slightly out of spec or just misaligned I could see it causing the issue you're seeing. In any event we'll fix it FOC when you're ready to send it in. Cheers!

[AZ Mike]

I do not currently own a Rupes polisher. After the responses that Dylan@Rupes has posted, I am looking forward to ordering a Rupes Bigfoot Nano IBrid Long Neck Kit from AGO on Wednesday. Thank you Dylan for your quick responses and desire to fix issues. I believe that you provide a top notch customer service experience. I also have a Rupes LHR 75E Mini on my wish list for future purchase.

[Crispy]

Currently in an issue with a Rupes product delivered delivered June 1/16. AG took luntil 6th to tell me Rupes USA is handling. Have not heard back yet but will keep a posting. This is my first problem with AG so will see how it goes.

[Crispy]

Update on Rupes customer service. Heard from them this am and new part on it's way direct from Italy. Now that's what I call service. No hassles, sympathetic reply and offer to help if have anymore questions.

[Crispy]

New update as of today unable to get tracking number from Italy. Rupes USA is assisting but their fate lies with the Italians. Starting to wonder if money well "spent".