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Super Member
Re: Moving Target: 2003 Acura TL
Man, that blows. Too bad she had to be a cheapskate about it and make you take a hit. Goes to show what kind of character she has. Oh well, next time you can just politely turn her down flat!
Oh yes, great job on the Acura! Much better!
Shane
2021 Honda Civic Hatchback EX Lunar Silver
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Super Member
Re: Moving Target: 2003 Acura TL
Nice turn around. That sucks I would of kept the car till she gave you the $130 plus you did extra work just to make the car look better.
Today I was contacted by one of my clients fathers, he wanted a wash and wax. Being it summer here I upgraded to sealant for no extra charge, applied 3 coats of Poorboy's trim restore to all rubber moldings around the windows. Before starting foamed the car twice with APC/ car wash soap mix then washed with 2 bucket method. I did all this not expecting to get more then what I charge for the wash and wax. He was kind enough to give me a little extra. We do the extra things to make the final product look it best for what we were asked to do. Now, not giving you the correct amount of money is just wrong
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Re: Moving Target: 2003 Acura TL
Originally Posted by CieraSL
Man, that blows. Too bad she had to be a cheapskate about it and make you take a hit. Goes to show what kind of character she has. Oh well, next time you can just politely turn her down flat!
Oh yes, great job on the Acura! Much better!
It was a bit surprising to say the least as she was very nice up until then, but everyone wants something for nothing which is fine except I already undercut all the boutique detailing businesses in my direct vicinity by a 15% margin while spending more time on the car in the process. You are right on the money though, I don't think there will be a next time!
Thanks for the very nice comment btw.
Originally Posted by sullysdetailing
Nice turn around. That sucks I would of kept the car till she gave you the $130 plus you did extra work just to make the car look better.
Today I was contacted by one of my clients fathers, he wanted a wash and wax. Being it summer here I upgraded to sealant for no extra charge, applied 3 coats of Poorboy's trim restore to all rubber moldings around the windows. Before starting foamed the car twice with APC/ car wash soap mix then washed with 2 bucket method. I did all this not expecting to get more then what I charge for the wash and wax. He was kind enough to give me a little extra. We do the extra things to make the final product look it best for what we were asked to do. Now, not giving you the correct amount of money is just wrong
To be honest, I didn't even have time to process the turn of events and think of those solutions until after the fact. I whole heartedly agree with you; doing a better job at a better price always nets a happier customer in the long run which in turn leads to word of mouth spreading.
I also do something special to every car I work on that goes above and beyond the care I already offer in that service, like the scratches and hazy headlights in this case. If I work on a smaller car, the extra time I save goes into doing something like a second layer of wax, wheel sealant, or polishing. It makes you feel that little bit more passionate about each car you work on and breaks up some of the monotony because passion always creates the best work!
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Super Member
Re: Moving Target: 2003 Acura TL
Nice work on the Acura. Did any of those bird bombs etch the clear coat? It is unfortunate you did not get paid the full amount. You should consider having your customers sign a service contract before you perform any work on their vehicle.
Critical Details
Trevor Spedden
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Re: Moving Target: 2003 Acura TL
Unbelievable the nerve some people have. In my opinion you undercharged her for the work you performed and then you get stiffed? It's understood that many less established detailers are reluctant to hand a prospective client a contract to sign feeling that might scare some people away, but the customer must understand that the prices are not negotiable. Even though you enjoy doing your job, this is work you do to help pay your bills. I wonder if the Acura owners employer pays her weekly wage based on his interpretation of the quality of her work?
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Super Member
Re: Moving Target: 2003 Acura TL
Yeah, it really wouldn't be a bad idea having the customer sign a service contract before you do any work. If they refuse to pay part or all of the bill, put a steering wheel lock on their car and refuse to turn it over to them until they pay up.
Shane
2021 Honda Civic Hatchback EX Lunar Silver
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Re: Moving Target: 2003 Acura TL
that is the nature of human beings a sense of entitlement, what a witch sorry your hard work didnt pay off with a little extra cash but it may pay off when she tells her friends who did it. great job btw, one of my fav cars can't believe people trash em
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Regular Member
Re: Moving Target: 2003 Acura TL
Looks like you did a very good job and totally deserved what was agreed on if not more. Like others have said, I wouldn't of let her slide away so easy. I can just picture myself getting out the IPA and telling her I am at least taking my wax back then, lol.
1967 Chevelle SS
2004 Nissan 350Z
2003 GSXR 600
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