To find out if you need to compound, do a test spot. You want to use the least aggressive product/pad combination to get the results you desire. Then, if needed, switch to a more aggressive pad or...
Is it necessary? No. Is it advisable? Yes. You don't know how long the car may have been sitting around on a lot uncovered after it was manufactured before being shipped.
Whereas claying will remove above surface contaminants by shearing, Iron-X will chemically dissolve iron contaminants that are bonded to the surface of the vehicle.
A company like Autogeek that is willing to own it's mistakes, apologize, offer to recompense above and beyond is a company I will always do business with. These businesses are unfortunately not...