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Super Member
Re: My Duetto SCREAMS
Sorry with all the media today it's impossible for me to be everywhere. I get Private Messages on different forums, emails, Facebook, texts, instagram, etc.. I purposely let my inbox become full on here because I don't have much time to get on the forum, and thus this is a very inefficient way to to contact me.
Your best bet is contact the RUPES USA HQ by calling 970 535 0100 and asking for service, or shooting an email to service@rupesusa.com. The Duetto is not a loud tool, or at least not any louder than comparable tools. If it is painful to use because of the noise, there sounds like (pun intended) a problem.
Cheers,
Todd
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Super Member
Re: My Duetto SCREAMS
Originally Posted by Todd@RUPES
Sorry with all the media today it's impossible for me to be everywhere. I get Private Messages on different forums, emails, Facebook, texts, instagram, etc.. I purposely let my inbox become full on here because I don't have much time to get on the forum, and thus this is a very inefficient way to to contact me.
Your best bet is contact the RUPES USA HQ by calling 970 535 0100 and asking for service, or shooting an email to service@rupesusa.com. The Duetto is not a loud tool, or at least not any louder than comparable tools. If it is painful to use because of the noise, there sounds like (pun intended) a problem.
Cheers,
Todd
Ok, thanks. I'll shoot them an email.
2015 F-150 Crew Cab Lariat
2016 Chevrolet Camaro 2SS
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Super Member
Re: My Duetto SCREAMS
I finally got time to send this machine to Rupes. It had a bad gear box, worn carbon fiber brushes, worn rubber shroud. They replaced all of these parts and it shipped back to me today. It will be nice to use this macine running the way it was built to run.
2015 F-150 Crew Cab Lariat
2016 Chevrolet Camaro 2SS
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Junior Member
Re: My Duetto SCREAMS
Glad you got resolution, all I got was silence from Todd, even after writing to Mike Phillips asking him to help. My Duetto got extremely loud then began overheating to the point you couldn't hold it. My 15le Mark II melted pads to the backing plate after doing a few small sections. The Duetto finally just died, it lasted 6 cars in total.
I'll never recommend another Rupes product again.
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Super Member
Re: My Duetto SCREAMS
Originally Posted by coolcobramatt
Glad you got resolution, all I got was silence from Todd, even after writing to Mike Phillips asking him to help. My Duetto got extremely loud then began overheating to the point you couldn't hold it. My 15le Mark II melted pads to the backing plate after doing a few small sections. The Duetto finally just died, it lasted 6 cars in total.
I'll never recommend another Rupes product again.
I'm about done too. I just bought a 21 Mark II. Used it for the first time today. Worked great for about 30 minutes. Put it down while I used my Flex mini, picked it back up and pulled the trigger and it just hums. Let it sit for another hour. Picked it up pulled the trigger and it ran. Set it down for a second, got a pad for it and got it ready to go. Pull the trigger and just a hum. If I sent this thing in and there is something wrong with it and they tell me they are going to fix it I' going to snap. lol
oh...there is another post on the duetto. Ran it for about 15 minutes and it was right back at it. Had to send it in again. I figured sure they would just replace it at this point. Nope...another repair job. I got it back, made sure it ran right, put it on eBay. The two repair tickets ended up totaling 300.00.
2015 F-150 Crew Cab Lariat
2016 Chevrolet Camaro 2SS
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Super Member
Re: My Duetto SCREAMS
Originally Posted by DaveT435
I'm about done too. I just bought a 21 Mark II. Used it for the first time today. Worked great for about 30 minutes. Put it down while I used my Flex mini, picked it back up and pulled the trigger and it just hums. Let it sit for another hour. Picked it up pulled the trigger and it ran. Set it down for a second, got a pad for it and got it ready to go. Pull the trigger and just a hum. If I sent this thing in and there is something wrong with it and they tell me they are going to fix it I' going to snap. lol
oh...there is another post on the duetto. Ran it for about 15 minutes and it was right back at it. Had to send it in again. I figured sure they would just replace it at this point. Nope...another repair job. I got it back, made sure it ran right, put it on eBay. The two repair tickets ended up totaling 300.00.
Don't blame you a bit, Dave. For the money these cost, and the threads I've read about the CS, I would be completely turned off.
I was just talking about this to my cousin who is a high-end woodworker. He stated that if Rupes made wood tools, they'd be done.
As hard core as we think we are about our polishers, contractors/woodworkers are even more so about their tools.
It's a shame Rupes machines are disappointing people, but they are certainly not alone in that. Every brand will have their problems. It is how you stand behind the product that matters and try and correct these problems as quickly as possible, and I just have not heard great things on the Rupes front in that regard.
A shame for a tool that has so many great features, and so many products that have a following.
It is no coincidence that man's best friend cannot talk.
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Super Member
Re: My Duetto SCREAMS
Originally Posted by PaulMys
Don't blame you a bit, Dave. For the money these cost, and the threads I've read about the CS, I would be completely turned off.
I was just talking about this to my cousin who is a high-end woodworker. He stated that if Rupes made wood tools, they'd be done.
As hard core as we think we are about our polishers, contractors/woodworkers are even more so about their tools.
It's a shame Rupes machines are disappointing people, but they are certainly not alone in that. Every brand will have their problems. It is how you stand behind the product that matters and try and correct these problems as quickly as possible, and I just have not heard great things on the Rupes front in that regard.
A shame for a tool that has so many great features, and so many products that have a following.
Exactly, I had a problem with a Flex machine. They sent me another one and told me to just dispose of the other one. It was part of a problem in the early production XFE-7 v2. They found a problem, admitted there was a problem and took care of it no questions asked.
I don't know if it's growing pains Rupes is going through, They are building more different kinds of machines and still designing more new ones.
I've been waiting for their new rotary to come out for quite a while now. After the problem with the 21 Mark II and liking the Flex battery DA so much I may go ahead and get the battery rotary, oh I may just keep my PE-14. It definitely is nice not to have to mess with cords and extension cords.
2015 F-150 Crew Cab Lariat
2016 Chevrolet Camaro 2SS
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Super Member
Re: My Duetto SCREAMS
Originally Posted by DaveT435
Exactly, I had a problem with a Flex machine. They sent me another one and told me to just dispose of the other one. It was part of a problem in the early production XFE-7 v2. They found a problem, admitted there was a problem and took care of it no questions asked.
I don't know if it's growing pains Rupes is going through, They are building more different kinds of machines and still designing more new ones.
I've been waiting for their new rotary to come out for quite a while now. After the problem with the 21 Mark II and liking the Flex battery DA so much I may go ahead and get the battery rotary, oh I may just keep my PE-14. It definitely is nice not to have to mess with cords and extension cords.
The cordless are VERY intriguing!
It is no coincidence that man's best friend cannot talk.
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Post Thanks / Like - 0 Thanks, 1 Likes, 0 Dislikes
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Super Member
Re: My Duetto SCREAMS
On the opposite end of the spectrum, I’ve got 7 Rupes tools and never had a problem. I did have problems with some green pads, but after contacting Rupes they sent me new ones right away. I love their customer service. Forums are not the best place to try to contact any manufacturer, it’s easier to contact the companies service department, imho.
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Post Thanks / Like - 0 Thanks, 1 Likes, 0 Dislikes
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Super Member
Re: My Duetto SCREAMS
Originally Posted by DaveT435
If I sent this thing in and there is something wrong with it and they tell me they are going to fix it I' going to snap. lol
So you don’t want them to fix it? Isn’t it still under warranty?
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