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Super Member
Re: Have a problem with a RUPES polisher or product?
Originally Posted by DaveT435
I was kind of disappointed that after the first major repair and having the same problem when I got it back with the same problem they didn't offer to replace it. Flex replaced a machine that hadn't actually gone bad yet because they were aware of some problems with the early XFE-7s. Any manufactured product your going to have a certain number of bad units. I'm sure Rupes is a pretty low percentage, I just happened to get one. Obviously it won't stop me from buying Rupes, but if it's a tough decision between Rupes and another machine that may sway my decision.
There is a 90 day warranty when they rebuild. I'm not sure with repairs, may only be until the original warranty expires.
True enough. But in my opinion, this forum is full of 1%ers
If the 1%ers are posting problem after problem with the Rupes and no guarantee of satisfactory service/replacement, that would be a huge turn off to me if I were reading/deciding on an investment of a polisher. It's as simple as that. Just a future cost thing with me.
It is no coincidence that man's best friend cannot talk.
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Re: Have a problem with a RUPES polisher or product?
I was thinking that Rupes can not make such a mistake but obviously wrong.
So, now I come home and inspect just recived new rotary pads.
I have Rupes Rotary backing plates - also new products with codes 992.500, 992.600 and 992.650 which have center hole.
Main problem is with 9.BR180 pads (blue, yellow and white) and that is center hole on the pads is not in the center of the pad and it is not possible to center pads on backing plate as it should be if the hole on the pad is in centre.
Obviously it is possible to center pad to backing plate but in that case holes does not match.
The problem is in 9.BR150 and 9.BR200 pads also but little bit less than on 9.BR180 pads.
Really interested what Rupes have to say and if they replace faulty ones as those are not so cheap ones to make such a mistake.
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Super Member
Re: Have a problem with a RUPES polisher or product?
Originally Posted by ARTB155
I was thinking that Rupes can not make such a mistake but obviously wrong.
So, now I come home and inspect just recived new rotary pads.
I have Rupes Rotary backing plates - also new products with codes 992.500, 992.600 and 992.650 which have center hole.
Main problem is with 9.BR180 pads (blue, yellow and white) and that is center hole on the pads is not in the center of the pad and it is not possible to center pads on backing plate as it should be if the hole on the pad is in centre.
Obviously it is possible to center pad to backing plate but in that case holes does not match.
The problem is in 9.BR150 and 9.BR200 pads also but little bit less than on 9.BR180 pads.
Really interested what Rupes have to say and if they replace faulty ones as those are not so cheap ones to make such a mistake.
Pics?
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Re: Have a problem with a RUPES polisher or product?
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Super Member
Re: Have a problem with a RUPES polisher or product?
But measure the pad from the velcro side... And measure your backing plate too. That way we can see how it’s off.
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Re: Have a problem with a RUPES polisher or product?
It is off for about 5 mm if aligned hole to hole (pad hole to backing plate hole).
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Super Member
Re: Have a problem with a RUPES polisher or product?
Originally Posted by ARTB155
It is off for about 5 mm if aligned hole to hole (pad hole to backing plate hole).
5mm? You’re talking about just over 1/8th of an inch? That’s nothing.
No manufacturer makes the pads the exact size of the backing plates.
Eyeball it. It’s easy. It’s normL. Everyone deals with that minimal slight difference in size between the pad and the backing plate. It’s not a problem.
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Re: Have a problem with a RUPES polisher or product?
Obviously we do not understand each other.
I am completely aware what you want to say but that is not point.
I just ask why pad center hole is not in the center of the pad than out of center for about 10 mm or little bit less than 1/2 inch???
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Super Member
Re: Have a problem with a RUPES polisher or product?
Originally Posted by ARTB155
Obviously we do not understand each other.
I am completely aware what you want to say but that is not point.
I just ask why pad center hole is not in the center of the pad than out of center for about 10 mm or little bit less than 1/2 inch???
Ok ok, I see what you’re trying to say... The reason I didn’t get what you were saying before is because I can’t see your pictures full size, when I try to click on them it asks me if I want to follow them into a gallery and I don’t want to follow that link so I can only see a very small thumbnail from my view and therefore wasn’t able to see the details you were talking about. I still can’t, but I now know what you’re talking about.
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Re: Have a problem with a RUPES polisher or product?
No problem...now it is clear what I want to ask and it will be very nice to hear some words from Rupes if they follow this forum.
Fortunatelly there is a batch number printed on the pads and it seems that all pads from batch #RO518 have the same problem.
All my pads except one (and that one is OK) are from batch #RO518
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