Couldn't be More Disappointed in my Flex 3401

**ShineTimeDetail** · 06-10-2012, 10:45 AM

So I've been on the fence since I bought this. First off it's a lot of money for a buffer. When I got it I was happy that it felt like a strong machine. I started using it and shards of plastic were coming off the backing plate when I was trying to do heavy cutting. That stopped after a few corrections but now, I was polishing my truck for a car show today and it crapped out on me. I had to finish my van off with my Makita because I didn't have any cyclo pads(Luckily the can is white). This buffer is 6 months old and prob only has 60-80 hours of run time on it. Very upset!

**LuxuryMobile** · 06-10-2012, 10:55 AM

Man, that would disappoint me as well.

Hope you get it fixed some how, because I think its a great machine.

**Frenchie** · 06-10-2012, 10:59 AM

You can never go wrong with your Makita. All the power tools they manufacture are top notch. Yesterday I was installing a fan on my back porch and dropped my Makita cordless drill off of a 10 foot ladder onto concrete. No damage at all.
I almost always use my Makita for correction and finish off with my PC

**Nick McKees37** · 06-10-2012, 11:05 AM

"Disappointment" and "Flex" usually aren't used in the same sentence. We've had a fleet of 3401s, PE14s and 3403s out in the Show Car Garage for several years and every single machine has been used and abused, and they're all still running strong.

Have you contacted FLEX yet? The 3401 is backed by a 1-year warranty.

Give them a call Monday, they're very helpful.

Flex North America - Contact Us

**luv a shine** · 06-10-2012, 11:51 AM

When you manyf. Thounds of tools a day , you going to get a few bad ones. There warranty is amazing!!!!

**Harleyguy** · 06-10-2012, 11:58 AM

Sorry to hear that give Flex a call their machines and customer service is awesome .

**CEE DOG** · 06-10-2012, 12:21 PM

So sorry to hear this! I love mine and hate to see you got a bad one

**WRAPT C5Z06** · 06-10-2012, 12:56 PM

My 3401 is in hibernation. No plans to pull it out anytime soon.

**arkus** · 06-10-2012, 01:23 PM

Originally Posted by FivePoint.0

My 3401 is in hibernation. No plans to pull it out anytime soon.

why ?

are u still getting the mudstain?

**WRAPT C5Z06** · 06-10-2012, 01:32 PM

Originally Posted by arkus

why ?

are u still getting the mudstain?

I feel the 3401 tries to control you, and it should be vise-versa. It feels like a "freight train" compared to my traditional DA

Bought the Stang. Looked at Camaro's, no thanks. The '13 5.0 is a bit faster than the Camaro SS. Plus, I didn't want to go back to an LS3. I wanted something different. I got the 3.73 gear option with my 5.0 which is awesome! Also, got the brembo brake and wheel option. The 5.0 is very powerful!