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Super Member
GG6 is Broken...
I've personally owned my GG6 for two years now and in that time period, I've had two issues. The first was minor, as the on switch wasn't pushing the internal switch down to activate the machine. The second happened today while working on a customers vehicle. Not 100% on this one though. When you turn on the machine, nothing happens and I believe it has something to do with the area where the electric is sent into the magnet and in turn, the larger magnet would begin to turn.
What bothers me, is that it's only been two years and over that span I may have used it on 25-50 vehicles. I would have assumed that this product would have lasted longer.
Does anyone have any suggestions for me? I plan on calling GG tomorrow. I love the GG polisher and where or not mine can be fixed will not deter me from using or purchasing a new one if needed, just a little frustrated that's all.
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Super Member
Re: GG6 is Broken...
Originally Posted by KJW Detailing
I've personally owned my GG6 for two years now and in that time period, I've had two issues. The first was minor, as the on switch wasn't pushing the internal switch down to activate the machine. The second happened today while working on a customers vehicle. Not 100% on this one though. When you turn on the machine, nothing happens and I believe it has something to do with the area where the electric is sent into the magnet and in turn, the larger magnet would begin to turn.
What bothers me, is that it's only been two years and over that span I may have used it on 25-50 vehicles. I would have assumed that this product would have lasted longer.
Does anyone have any suggestions for me? I plan on calling GG tomorrow. I love the GG polisher and where or not mine can be fixed will not deter me from using or purchasing a new one if needed, just a little frustrated that's all.
GG will take care of it. They will either replace or repair no questions asked
Ed
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Super Member
Re: GG6 is Broken...
You should get two and rotate them. When one goes down you have another to finish the job. Can't go wrong with a life time warranty.
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Super Member
Re: GG6 is Broken...
have you tried switching out the brushes? don't know if it would void your warranty in doing so though...
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Super Member
Re: GG6 is Broken...
The GG has a lifetime warranty. I'm pretty sure they'll ship one out to you Monday in the mail.
Back to the full-time grind.
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Super Member
Re: GG6 is Broken...
I contacted Griots today. Filled out a return paper, packages everything up, and sent it packing. They will review everything and send me a new one. Hopefully it will be a quick turn around. The lifetime warranty they provide definitely played a huge role in my original purchase.
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Super Member
Please post the outcome.
I have one as well.
I do love the machine though.
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Re: GG6 is Broken...
I recently damaged mine and they still replaced no questions asked.
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Super Member
Re: GG6 is Broken...
glad they took care of you and in a hassle free fashion...
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They won't even check it out. Once they receive your unit they will send you the latest model new or refurbished. I'm on the west coast. I sent mine in on a Friday and received a replacement the following Friday. Amazing! You don't need to wait for an email or phone call. It just shows up at your door
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