Griot's Customer Service is 1st Class all the way!!!!

[stebob]

I had this broken GG 3" polisher given to me. I have and use the 6" currently with zero issues. So I took the 3" apart to see what the issue was. The plastic arbor drive gear was stripped from the metal motor pinion gear. I call GG to see about purchasing a replacement part. They told me they didn't sell that part, but to just send it in and they would likely replace it. I explained I wasn't the original purchaser nor do I even know where it was originally purchased from. He said to send it in anyway. I figured no loss to me since I can't get the part and it's better to have them dispose of it if it can't be fixed anyway. So I did and explained on the return form I wasn't the purchaser and I understand if they couldn't replace it for free, but to just give me a call on the cost for repair.

Guess what?!?! I sent it in and was received by them Tues of last week. Last night...exactly 1 week later...I get home and there is a BRAND NEW 3" polisher waiting for me. This company sent me a brand new updated 3" polisher for simply sending in a broken polisher I didn't even purchase. That is KILLER service right there! Not many companies are like that these days. Customer for life? You bet!

[KneeDragr]

I like Griots. Their spray stuff is definitely a step up from OTC and reasonably priced for 35 ounces. If it comes up on a BOGO its a must buy you get so much product. Ive been using their Speed Shine, Spray Wax, Undercarriage Spray, Paint Prep and Waterless Wash. All good stuff.

[Meghan]

Griots has been great with their warranties we really appreciate that from a vendor.

[HeavyMetal]

There are quite a few class act companies in the world. It's always nice to hear about another. Maybe the others will finally get a clue.

[S2K]

Another testament to two "class act companies":

Another High 5 for Penny and all at AG!

[Gunslinger]

I've been using Griot's products for nearly ten years and have found them uniformly excellent. Only once have I found a need to contact them regarding a product and they could not have been more friendly and quick to address my question.

Even when I've written them to compliment them on their products I've always received a reply thanking me. Richard Griot has certainly built a fine organization.

[daves120]

I had a similar experience with them. Unfortunately, I dropped my Griot's 6" buffer and broke the handle. I called the company and was told they did not stock this part anymore since the new and improved (hence, more powerful) buffer was being sold by the company.

Like you, I was directed to filling out a form and sending my old buffer to them. Mind you, this thing was well used and looked like it. About a week later I received one of their new buffers at no charge.

Can't say enough positive things about the company and this is how they have me as a customer for life. I have used quite a few of their products and enjoyed every one to them.

[daveinsweethome]

`been buying griots stuff since he started. always excellent feedback, in fact i have a broken 6 inch being replaced as we speak. if you ever are in tacoma washington it is worth stopping to see the new digs. cool and 50s look everyware.

[Capa1970]

When I first bought my Griots kit which included their DA buffer, 1 polishing pad and other stuff, I immediately started to work on sone scratches on my vehicle which has hard paint. I went over the same areas over and over with Griot's polish 3 and oversaturated the pad and it essentially imploded---total user error. I called them and they replaced the pad hassle free. Not only do they have a life-time warranty but also a 100% satisfaction guarantee. You can't beat that.

[Twister]

I think that is great that they replaced it.

And good for you too. You were honest and told them that you weren't the original purchaser. I hate to see great service go away when people manipulate or lie to get stuff replaced or repaired for free. Ive seen it happen a lot.