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I have read on one of the British detailing sites that some of the users had similar problems when using the step down transformer. I don't know why but I had just seen several posts on it.
When it comes to a persons worth, money is a lousy way to keep score.
- GH
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Super Member
Wow!!! I'm so sorry to hear that after you went through so much to get it. I would encourage you to talk to someone at Porter Cable and explain to them what happened in detail. They would have the most knowledge of the mechaninations of the PC and of the warranty details. They could better advise you of the next step. When you talk to them, please let us know what they say. www.portercable.com At the bottom of their homepage there is a "contact us" link where you can communicate with them via email. Best of luck to you!
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Super Member
Originally Posted by FloridaNative
Wow!!! I'm so sorry to hear that after you went through so much to get it. I would encourage you to talk to someone at Porter Cable and explain to them what happened in detail. They would have the most knowledge of the mechaninations of the PC and of the warranty details. They could better advise you of the next step. When you talk to them, please let us know what they say. www.portercable.com At the bottom of their homepage there is a "contact us" link where you can communicate with them via email. Best of luck to you!
That would be really nice if they would do that. I suspect however the minute they hear that it was used with a a power convertor they'll walk away. Never hurts to try however.
When it comes to a persons worth, money is a lousy way to keep score.
- GH
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Originally Posted by GearHead_1
I have read on one of the British detailing sites that some of the users had similar problems when using the step down transformer. I don't know why but I had just seen several posts on it.
Well, first of all, many thanks to you and FN for a quick replies.
About the detailing site, any idea where that is? Thanks
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Super Member
I was suggesting that you contact Porter Cable directly since the machine has a warranty and they would be better versed in the terms and conditions of that warranty for your machine. www.portercable.com If you click on that link it will take you to Porter Cable's home page. At the very bottom of the page towards the right corner, you will see a link that says, "contact us". If you click there you will see a link where you can contact them online. Then you could describe your problem in detail to them and see what they say. I don't know if the converter is what caused the problem or not, but those kinds of intricacies would be better answered by a person from Porter Cable themselves since they are the manufacturers and they have the greatest knowledge about the machine. I wish you all the best of luck in getting your problem resolved.
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Originally Posted by FloridaNative
I was suggesting that you contact Porter Cable directly since the machine has a warranty and they would be better versed in the terms and conditions of that warranty for your machine. www.portercable.com If you click on that link it will take you to Porter Cable's home page. At the very bottom of the page towards the right corner, you will see a link that says, "contact us". If you click there you will see a link where you can contact them online. Then you could describe your problem in detail to them and see what they say. I don't know if the converter is what caused the problem or not, but those kinds of intricacies would be better answered by a person from Porter Cable themselves since they are the manufacturers and they have the greatest knowledge about the machine. I wish you all the best of luck in getting your problem resolved.
You're a superstar! Thanks. I've followed your kind advice and I'll wait and see what the people at PC would say about this.
Thanks again, dear.
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Regular Member
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Newbie Member
I have found with reputable companies many times with defective products, they will pay for return shipping and often send a prepaid label to return. You usually have to ask tho.
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Regular Member
most companies will not send out return labels outside of the continental us unfortunantly.
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