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Im beyond aggravated right now and want to vent specifically to you guys because I don't want the same thing happening to you.
I placed an order for a 15 gal Air compressor from Air Compressors Direct. Their site said it was in stock and it will process the same day if in stock. After the 2nd business day it still said "Processing." Funny thing is I made an order from AUTOGEEK the same day and already had my shipment 2 days later. These people had not even processed the order yet. So I called to talk to a human to see what the deal was.
The woman I spoke to on the phone seemed more than irritated with me that I was asking when my order was going to ship out. "It SAYS right there on the site it takes 3-4 business days if the item is not in stock!" Well the item said it was in stock on the site. Otherwise I would have purchased elsewhere. "It says right there on the site. Well let you know when it ships!"
I told her how poor her attitude was towards a customer that just dropped a few hundred bucks and was simply inquiring about a tracking number.
I wrote their Customer service and gave them all the details. That was a week ago. I got no reply. Obviously they don't care.
FINALLY today I got my compressor! I washed the drool off my new Tornador Black that I just got from AG and opened the box. There was a box inside the box. The box inside had scrapes and holes in the edge. It looked like someone drug it around a warehouse. I opened the box and there was oil everywhere. it was thick, bluish and coated everything in there. Not cool. So after cleaning this thing up I decided to install the handle, wheels, and see what the instructions said about starting it. There were no instructions. Just an exploded diagram. WTH!
So the regulator looked funny hanging from a cable. Come to find out the regulator was busted off the tank. Threads stripped out as well. Theres no way to fix or use this Compressor.
So I called the company again and talked to a guy that didn't seem bothered at all that I got a broken product. He quickly blamed fed-ex. Ill go to bat for fed-ex because the outside box was not damaged at all. All the damage was from the inside box. I have a lot of pictures too.
He offered me a refund once the product was picked up from fed-ex. At first I was said I just wanted a working replacement. But after thinking about it I agreed to the refund. HE DIDNT EVEN TRY TO MAKE IT RIGHT by offering a working replacement! He wouldn't even send it out until the broken one was returned or even offer me the chance to even purchase another one. Just plain awful company.
I would like to say Ive been spoiled by AG but giving customers completely awesome service and help on a consistent basis shouldn't be abnormal. AG treats us the way a company should. Thats why Im a loyal customer. Thanks AG. And also, stay away from PED stores. They suck.
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Originally Posted by Kris R
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