Grrrrr damage package.

**Yeoj** · 03-03-2012, 10:39 AM

This really does suck, I put an order last week worth about $100 of merch and UPS damages it and now it's being sent back to Autogeek. My problem is, is that it was suppose to arrive yesterday so I can wash and detail my car this weekend. I called this morning to see if I can get it shipped so it'll at least arrive on Monday since I live in Florida. But I can't even do that because I was told the lady who works on this isn't working on Saturday. So the earliest I can get my package would be late next week/Wednesday and that's just to late as I will be going away on a trip then immediately back to school afterwards. So basically the product will be sitting there for a month or two.

I feel like this is a bit unacceptable as nobody can do anything about this. Anybody able to give me some advice what to do or who to contact?

Thanks a lot.

**crxman2010** · 03-03-2012, 10:44 AM

Having had UPS destroy/lose a shipment before, you just kind of have to roll with it... In my experience autogeek will do everything they can to replace your stuff, often before they even have the damaged stuff back to them. But, there are limitations, weekends included.

**erock** · 03-03-2012, 10:44 AM

Ups doesnt ship on weekends anyway.... so no dice ,even if customer service was there.

**Yeoj** · 03-03-2012, 10:47 AM

I was under the impression UPS ships/receives on Saturday, just nothing on Sunday. So I was hoping if the order is at least replaced today it might get here either Monday or Tuesday since it's always been 1 day shipping to me from Autogeek.

Unless I'm wrong about the UPS shipping on Saturday, then I guess it's kind of hopeless :[. Man this really put a damper on my day.

**Bamaboy007** · 03-03-2012, 10:51 AM

nothing can be done at this point other than waiting....I hate UPS. Fed Ex is my preference every time I am in charge of shipping something.

**crxman2010** · 03-03-2012, 04:10 PM

I know you can get special delivery (extra cost) on Saturday or use to be able too, but I know hour local ups customer service location is closed on Saturday.

**ArkayoDeetayo** · 03-03-2012, 04:45 PM

1) You need to go to school
2) You can pay for expedited shipping
3) Next time, don't plan things without room for error. For example, if you do not have the supplies to do a detail job for a customer but scheduled it, then you order the supplies hoping it to get here before the appointment date. Have everything you need then act accordingly.

**IOMCAMARO** · 03-03-2012, 04:54 PM

Originally Posted by rock012345

1) You need to go to school
2) You can pay for expedited shipping
3) Next time, don't plan things without room for error. For example, if you do not have the supplies to do a detail job for a customer but scheduled it, then you order the supplies hoping it to get here before the appointment date. Have everything you need then act accordingly.

Wow. You guys act like its his fault. He said his car. Not a customer. Ups sucks bad. Fed ex and USPS is where it's at. There shouldn't just be one person in the office that can take care of this stuff. Look how big AG is getting now. Seems like they need to train someone else or hire more people. Just my .02.