To all of my forum members!

[Meghan]

Hello everyone!


I just wanted to take a moment to respond to some of the comments and criticisms that have been raised on the forums lately regarding backorders, delayed shipments, etc. The move did set us back more than we anticipated, and we know it hasn’t gone unnoticed.

Since we were able to start with a clean slate, we’ve been reorganizing the offices and warehouse to run more efficiently in the long run, but it has come with some short term challenges. Everyone here is working hard to overcome those challenges and get us back on track, running better than ever.

We all appreciate everyone’s patience as we fine tune our operations, and we want you to be a part of the process. Getting orders filled accurately and quickly is still our top priority. If you have any problem with your order, let me know. You can PM me, call me, or email me any time. I will take care of it. That’s what I’m here for.

I’ve read posts about us giving “bribes” to customers, and that’s just not the case. If we fail to send you exactly what you ordered in a timely manner, we want to make it right and we really appreciate the opportunity to do so. We want your experience to be better than you expected. Any company will send you the correct item eventually. We want to do better than that. Our goal is to continue to earn your business every day.

Again, I just want to say thank you to everyone for your patience and for your feedback, both positive and negative. I can promise you that we take your comments very seriously. Your comments help us identify and correct problems, which makes us a better company, so keep ‘em coming.

Meghan

[HHIslander]

Thanks Meghan.... Everything I have ordered so far has been delivered quick and perfect. Keep up the good work!

[Streetlife]

Nothing but satisfaction and great customer service as always. Keep up the good work Autogeek.

[Deep Gloss Auto Salon]

I placed my order last Thursday and it arrived yesterday.. no problems on my end

[badhemi]

have only had one problem. i'm used to getting my orders in 5 days. during the move i got it in 4 days. hats off to you !!! i figured it would take longer. keep up the great work!!!

[Mike T]

Nothing but satisfaction and great customer service as always. Keep up the good work Autogeek.

You can't please everyone.

[Meghan]

have only had one problem. i'm used to getting my orders in 5 days. during the move i got it in 4 days. hats off to you !!! i figured it would take longer. keep up the great work!!!

Thanks! We really hustled those few weeks to make sure no one had too much of a delay in the delivery of their orders.

[Pats300zx]

No problem with any of my orders

Thank for posting this Meghan

[Chris Thomas]

Top notch statement and attitude, Meghan!

[MadOzodi]

Order placed the weekend of the move, PM'd Meghan Monday morning to add something, order still shipped same day and arrived Thursday. As I've said in other posts, like clockwork for me.

Are you all ordering weird stuffs?!?! LOL