Talk me off the cliff (or encourage me to jump)

[Flash Gordon]

I get my Xfinity bill the other day, along with a letter to inform me of 3 separate rate increases. Ok, I'm starting to get use to everything going up, but the problem is I SIGNED A 24 MONTH CONTRACT (WITH A AGREED UPON PRICE) 18 MONTHS AGO!!!!

I know better then to try and resolve on the phone so I visit a physical location. I arrived 10 minutes early to find 25 cars with people sitting in them waiting to open. Fortunately for me people are too lazy to actually stand in line so I get a jump on the crowd and am first in line.

Once I get in the store (everyone is wearing a stupid mask) I approach the counter and tell the young lady my concerns. She immediately goes into defense mode. She calls the manager over only for me to receive more of the same. The manager says: "we can't control tax increases" . Ok, I get that, BUT ALL 3 OF THESE INCREASES ARE XFINITY FEES!!!!! When I make her aware of this she looks at the paper again, says, huh, but then tells me they have no control over TAX INCREASES (again!!). By this time I am getting hot under the collar. I can tell we aren't going to get anywhere (BECAUSE SHE'S A IDIOT!!!!!), so I tell her I will see her in court. She smiles and tells me to have I nice day. I respond back with something along the lines of what she can go do to herself (not Christ like I know) and then walk out the door.

I get home and call the dreaded 800 number. After 15 minutes of pushing buttons I am told to click this link (I don't click links) otherwise hold time will be much longer (that's ok. I have all day!!). After a second prompt to click the link I am hit with a moment of silence. Following this moment of silence I am hit with:
"Thank you for calling Xfinity. Hope you have a great day"!!
Click!!!!!!


Anyone else ever experience this sort of thing or is it just me?

[Bosko]

Sorry to hear man...

Ironically my wife is at At&T as we speak with her Mother.
They won't take the bill out of my Father in laws name.........he died 2 years ago!!!!

They won't allow her to make any changes to the contract/service

[Silly Rabbit]

Well, if they breached the contract I suppose the contract is void. Leaving you an open to leave. I would leave even if I had to pay the same or more. I know some people say "oh they don't care if you leave, your just a number". But if alot of people had the same mindset and left, well I think the company would care.

[Flash Gordon]

Sorry to hear man...

Ironically my wife is at At&T as we speak with her Mother.
They won't take the bill out of my Father in laws name.........he died 2 years ago!!!!

They won't allow her to make any changes to the contract/service

I can understand clerical errors, but to not be able to resolve these sort of issues with a breathing human being makes me want to run my head into a wall.

I've already had a horrible experience with ATT, so won't be going back there when this contract ends.

[Flash Gordon]

On a side note when I got back home my dogs took 1 look at me then headed for another room

[Flash Gordon]

Well, if they breached the contract I suppose the contract is void. Leaving you an open to leave. I would leave even if I had to pay the same or more. I know some people say "oh they don't care if you leave, your just a number". But if alot of people had the same mindset and left, well I think the company would care.

Haven't thought of it that way. Thank you!
I definitely won't be renewing. I hardly watch anything on cable tv anyways

[Bill D]

If only I could break my dependency on TV. A year and a half ago I quit cable and got Hulu instead. That worked out to be cheaper for a little while but like four price increases occurred since I got it now making it just as expensive as cable. You can’t win! At least I’m not in a contract though.

[Flash Gordon]

If only I could break my dependency on TV. A year and a half ago I quit cable and got Hulu instead. That worked out to be cheaper for a little while but like four price increases occurred since I got it now making it just as expensive as cable. You can’t win! At least I’m not in a contract though.

I did the exact same thing a few years back. Unfortunately for me my wife is addicted to watching movies. We ended up with 14 $5.99 subscriptions. I finally figured it would be cheaper to go back with cable.

Back in the day we survived off of 3 channels and all of them went off the air @ midnight



P.S. I signed a contract because I wanted to lock in that price.

[Flash Gordon]

My dogs have cautiously slid their way back onto the couch

[2black1s]

Unfortunately, business models sure have changed for the worse over the years. It used to be that the best long-term customers got the best deals. Businesses wanted to take care of their loyal customers. Now the best long-term/loyal customers get the shaft. It's the "new" customers who get offered the best deals.

Once the "new" customer reaches the 12-24 month mark they're going to get the shaft like everyone else. It's a vicious circle because the service providers are all the same in this respect.

For the consumer, the only way to beat the system is to change providers every year or two and take advantage of the "new" customer offers. That is a real PITA that most, including me, will not do, at least on a continuing basis.