What can be done about a fake yelp review?

[wdmaccord]

Do you have any regular customers? Maybe ask them to post reviews for you to the contrary? Fight lies with the truth.

[cfiiman]

Do you have any regular customers? Maybe ask them to post reviews for you to the contrary? Fight lies with the truth.

Exactly what I was going to say...If you have 20 good reviews no one will take stock in the 1 bad one

[hernandez.art13]

So your in NV and you drove all the way to CA to detail his car? (obviously I'm exaggerating, this fake bad review is looking faker and faker) so if Yelp doesn't even acknowledge this, even if you bring it up to them tomorrow, then that is a huge bad customer service of Yelp.

You being the customer of Yelp.

I would also like to add, that IMO, this is just wrong..., Sorry to hear all the trouble Brondondolon.

Just trying to help:

slander n. oral defamation, in which someone tells one or more persons an untruth about another which untruth will harm the reputation of the person defamed. Slander is a civil wrong (tort) and can be the basis for a lawsuit. Damages (payoff for worth) for slander may be limited to actual (special) damages unless there is malicious intent, since such damages are usually difficult to specify and harder to prove. Some statements such as an untrue accusation of having committed a crime, having a loathsome disease, or being unable to perform one's occupation are treated as slander per se since the harm and malice are obvious, and therefore usually result in general and even punitive damage recovery by the person harmed. Words spoken over the air on television or radio are treated as libel (written defamation) and not slander on the theory that broadcasting reaches a large audience as much if not more than printed publications.

[hernandez.art13]

maybe something legal could be done?

[Dogfather]

Are you the author of one of the "currently not recommended" five star reviews?

[Mach1USMC]

I suggest you do as they advise and contact the reviewer directly and by posting on your Yelp site

In a conciliatory tone offer to re-detail his vehicle and if he is not fully satisfied, you will refund 2x what he paid

This way you will look like a business owner who is willing to make it right no matter what

How do you re-detail a car you never detailed in the first place

[Dogfather]

How do you re-detail a car you never detailed in the first place

I was wondering why the OP didn't ask allenk4 this question instead of responding this way:

By doing that i feel as though id be admitting to doing what he claims. Its clearly a fake review. This is total BS!

By doing what? Offer to re-detail his car?

[jkloeker]

How do you re-detail a car you never detailed in the first place

When he can't provide proof you detailed his car the first time, you deny his request. At least that is how I would handle it.

[allenk4]

How do you re-detail a car you never detailed in the first place

My point exactly

You are politely calling his bluff, while appearing to be willing to go far beyond to make sure the customer is happy

[allenk4]

Are you the author of one of the "currently not recommended" five star reviews?

Interesting that Aaron M who just posted the 5 Star review has three other reviews which he blasts the automotive related businesses with One Star!