Griots G9 stopped on me part way through polish :(

[Icarus]

Unfortunately my 2019 Griots G9 stopped working this past weekend. No warning, no noises, just stopped.
I wiggled the cord etc to no avail, unplugged it and plugged it back in, nothing...

It's one of the first releases of it and have heard they had issues, but it has been working ok till now so figured I'd be fine.
I literally only used it less then a dozen times. So disappointing to see it do this. I did have heat issues with it to start with so perhaps related, but I don't know for sure.
I've emailed Griots, but shipping it across the border up here will be costly and a pita

I figure this will take weeks++ to sort out, so just finished the car with PNS. I don't know how to remove it once I go to finish it and it will probably be in the hot humid weather we get by then anyways. Still need to do the hood and passenger side :/

[Eldorado2k]

Check the brushes. My G21 goes out the same way from time to time and it’s the brushes. I have a spare set but I haven’t changed them yet because a good smack or 2 and it turns on again for the time being, but it’s the brushes. I know it is because I can sometimes see sparks coming from inside my polisher. Lol.

Your polisher should’ve came with a spare set of brushes. Hopefully you remember where you put them.

[oneheadlite]

I’d suggest calling them on Tuesday, i always prefer phone calls for any kind of warranty conversation. Since yours is early they might just send you a cord to start.

[Icarus]

Still not a word from Griots email, sent a few times now

[VISITOR]

call 1-800-345-5789 during normal business hours
monday - friday 6am - 4pm (PT)

[PaulMys]

Check the brushes.

^^^ THIS ^^^

[MisterSnoop]

Still not a word from Griots email, sent a few times now

call 1-800-345-5789 during normal business hours
monday - friday 6am - 4pm (PT)

Yeah, from what I hear, you'll get better response by phone.

[DUBL0WS6]

Get the new Hercules forced rotation polisher from Harbor Freight. It's only $119 US.

[Icarus]

I checked the brushes, no luck. Fiddled with the cord etc

Calling is hard when I work a lot, they should respond to their emails in a timely fashion (its been 2.5 weeks), it is after all a customer service email.

[Desertnate]

Still not a word from Griots email, sent a few times now

Yeah, from what I hear, you'll get better response by phone.

That's really odd. I had an issue with a bottle of BOSS polish a month ago. I received a response to an e-mail within 24 hours and a new bottle was in the mail the following day. Sorry to hear they aren't very responsive.