Backing plate failed

[Bill D]

When I had mine, it disintegrated. I guess that was a manufacturer defect also. I used the one I had to buy to replace it once. I always do fear in the back of my mind that it may fail too. I hope the newest batch of plates are defect free.

[Rod Kraft]

Also Rod,

Do you remember M-1132?

See a picture here,

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Hey Mike, Yes I do remember it!

[Bill D]

Will Griot's send me a new plate or do I have to request by calling CS?

[Rod Kraft]

When I had mine, it disintegrated. I guess that was a manufacturer defect also. I used the one I had to buy to replace it once. I always do fear in the back of my mind that it may fail too. I hope the newest batch of plates are defect free.

Bill, Backing plates take a lot more abuse than most people realize. Keep in mind, there are several factors involved with backing plate wear/failure. Any type of backing plate for a DA that uses a "Velcro® or Hook & Loop" system to attached the pads will always have a specific life span which in itself is determined by many more factors such as type of machine, orbit size, type of pad, pad weight both dry and with product, tool-user factors such as technique, machine speed, applied pressure, buffing cycle and even pad maintenance/care. All of our backing plates are warrantied for life for manufacturer defects and use a Velcro® brand Micro-Hook system to ensure optimal pad engagement. Even though you can use other pads with our machines/backing plates, it is a good idea to inspect both the pads and backing plates often to ensure they are in good condition and we recommend using a similar Hook & Loop for proper pad engagement. Don't forget to send me your shipping address. Thanks, Rod

[Rod Kraft]

Bill, Please email me your address. rod.kraft@griotsgarage.com

[Bill D]

Thanks Rod

All of that is understood. The plate in question was used once, maybe twice before I lost confidence in it. Hopefully the brand new one will be as durable as the machine which I found to be a joy to use. I will PM you shipping info.

[Rod Kraft]

Thanks Rod

All of that is understood. The plate in question was used once, maybe twice before I lost confidence in it. Hopefully the brand new one will be as durable as the machine which I found to be a joy to use. I will PM you shipping info.

Bill, When you email me, please let me know what type of pads you use.

[Bill D]

Oops will do in a second e mail.

[Bill D]

Just wanted to say thanks a million to Mr. Rod Kraft for more than taking care of me. His action really made my week!

[Jayfro]

That is what you call Exceptional Customer Service!


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