I was surprised but very happy when Fed Ex showed up yesterday with my G9 I purchased through GG's buy back program. Surprised, because when speaking with the rep on the phone I understood they would ship it after receiving my GG6 which is fair enough. I sent it back on Friday so it has not arrived yet, pretty impressive service. Also as part of the buy back GG sent 1-orange pad and a bottle of their GG Correcting Cream - awesome. As I am recovering from a bicep ligament injury it may be another week or two before I can use it, but picking it up and handling it, the minus .5 lb of weight was apparent and should help this ole body get through work on our 5th wheel, DRW truck and my wife's car. Can't wait to use it to accomplish all this.