I purchased a 6" da from Griots in 2007. I have used it steadily over the years, and although I have several other machines, this GG6 has been my go to machine.

The old style backing plate finally wore out, so I called Griots customer service to hopefully get a 5" backing plate for this older generation machine. The rep looked up my order, and then said to send my old machine back to them, and they would replace it. IT COST ME NOTHING, NADA, ZIP, and within a few days, my newest generation GG6 arrived.

It is quite an improvement on the older generation machine, but their customer loyalty needs no improvement. I can't describe my amazement at what an outstanding company this is.

If you are ever in the position you need to make a choice between some other brand, or Griots, remember this. They truly care about their customers, and back it up with one helluva warranty.

Bill