FLEX XC3401 problem

[gasterus]

Hi guys,

I wanna share some of my problem with the FLEX XC3401. Use the FLEX for about 30mins for my first polishing session, and during my second polishing session with the FLEX polisher white smoke and dust start to spur from the backing plate before the polisher comes to a complete halt/jammed. I remove the backing plate and find out the part of the backing plate is partially melted/burnt. What the hell happened?

I never expect this to happen to a made in Germany product. Polishing result with FLEX is great, but with this quality problem its not worth the hype. Fortunately, Dwayne of Autogeek is kind enough and helping me make some warranty claims to FLEX, hopefully there is good news to come. Anyone kind of share their experience with the FLEX, not sure what happened to mine? Is it a defective product or just poor quality? FYI, my built date is 01/2008.