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Re: FLEX XC3401 problem
I have yet to have any problem with my Flex back plate and I hope I never will, but I feel confident should a situation occur, the good folks at AG will stand behind use 100 percent. This is one of the perks of dealing with a top drawer company.
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Super Member
Re: FLEX XC3401 problem
had the same problem and small piece of plastic broke off from mine
did tighten the BP but was bearing down as if I was using a rotary which is not very hard
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Re: FLEX XC3401 problem
Originally Posted by Meghan
Don't wait for his reply he is not on the forum everyday, call him directly in the morning or call me and we will assist you. Sorry for the problems.
Thanks for chiming in Meghan. I already emailed Dwyane and I believe he already working on it. It is difficult to communicate by phone due to the time difference. I believe AG is reputable company, and thats why I always bought my detailing supplies from AG. I'm just not sure how FLEX will response to this problem.
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Super Member
Re: FLEX XC3401 problem
Originally Posted by MotorCity Honda
For those experiencing this "problem".. can you all 100% say that you tightened the BP prior to use?
You shouldn't have to tighten it. It's brand new!!
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Super Member
Re: FLEX XC3401 problem
Originally Posted by mingraygt
You shouldn't have to tighten it. It's brand new!!
Obviously your perception is incorrect as users HAVE had the need to tighten on receipt - keep in mind the units that were shipped out with the new BP were retrofitted by the vendor and NOT flex.. this retrofit COULD lend itself to loose BP's
Last edited by Deep Gloss Auto Salon; 03-12-2008 at 08:54 AM.
www.deep-gloss.com
Deep Gloss Auto Salon / Fine Automobile Detailing - Metro Detroit's Paint Correction Specialist
For Discriminating Automobile Enthusiasts Who Demand The Best
South East Michigan Automotive Detailing - Rochester Hills, Troy, Bloomfield Hills, Birmingham, Farmington Hills, South Lyon, West Bloomfield, Ann Arbor, Grand Rapids, Brighton, Grosse Point, Shelby Twp, Utica, Beverly Hills, Berkely, Walled Lake, Livonia, Novi, Wixom, Waterford, Clarkston
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Super Member
Re: FLEX XC3401 problem
I have yet to experience a problem with my Flex. Before I used it the first time I did take the backing plate off just to check it out. I did put it back on tight but it didn't seem to be loose. I never apply much pressure when polishing. I let the machine, pad and polish do the work. If it's not cutting it I adust the speed and/or change the pad and/or polish until I get the right combination to do a good job.
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Super Member
Re: FLEX XC3401 problem
No issues with mine so far. I have used it on three details with no issues. I did tighten my BP before I used it though.
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Super Member
Re: FLEX XC3401 problem
I hope for all concerned that it's as simple as the plate not being snugged up securely. Am I correct in assuming that a wrench for doing so comes with the product?
Rick....now in North Texas
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Super Member
Re: FLEX XC3401 problem
Originally Posted by RTexasF
I hope for all concerned that it's as simple as the plate not being snugged up securely. Am I correct in assuming that a wrench for doing so comes with the product?
Yes.. it's an allen wrench
www.deep-gloss.com
Deep Gloss Auto Salon / Fine Automobile Detailing - Metro Detroit's Paint Correction Specialist
For Discriminating Automobile Enthusiasts Who Demand The Best
South East Michigan Automotive Detailing - Rochester Hills, Troy, Bloomfield Hills, Birmingham, Farmington Hills, South Lyon, West Bloomfield, Ann Arbor, Grand Rapids, Brighton, Grosse Point, Shelby Twp, Utica, Beverly Hills, Berkely, Walled Lake, Livonia, Novi, Wixom, Waterford, Clarkston
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Super Member
Re: FLEX XC3401 problem
Thanks Bud. Is there just one set screw that holds the plate to the mechanism?
Rick....now in North Texas
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