FLEX XC3401 problem

[Al-53]

Alright, I am confused now. Where is that brownish ring on the backing plate coming from? This is a first time ever I have seen one. Neither of my two XCs has one.

it is a felt insert to actually goes in the metal housing...it fits in a circular slot...

I have used mine for a total of 10-12 hours so far on test panels and the shower enclosure..and I just checked the plate to see if i am getting any scruffing like shown and nothing there..I did re-tighten the plate when it arrived as it was not on tight..maybe from the plate replacements they did...

I do not see any need to use any downward pressure also like you do with a PC..I did some nice corrections with just the machine weight...it was heavy marring I induced with a 3m scuff pad....used SIP and 106 and cleared right up and no pressure

AL

[gasterus]

I think I would be a little upset that anything would be wrong with them. I mean for what they cost there shouldn't be any problems at all!

+1

[gasterus]

well we know AG will assist with any quality control problem with new flex.

I hope so...still waiting for Dwayne's reply. Hopefully, he has some fruitful results from FLEX. My build date is 01/2008, which is consider as the newer batch. I hope FLEX corrected all this problem, before sending out more units to customers.

[Driven Auto Detail]

Add me to the list of effected Flex users.

I experienced the same thing this past Friday. I could smell something burning and then shreds of the backing plate started coming off. Today, I tightened the BP so we'll see if that helps any. My BP is noticeably burned though.

EDIT: I forgot to mention that my Flex came with the newer backing plate. I have a detail tomorrow so I'll see if tightening the BP did any good.

[Meghan]

I hope so...still waiting for Dwayne's reply. Hopefully, he has some fruitful results from FLEX. My build date is 01/2008, which is consider as the newer batch. I hope FLEX corrected all this problem, before sending out more units to customers.

Don't wait for his reply he is not on the forum everyday, call him directly in the morning or call me and we will assist you. Sorry for the problems.

[Deep Gloss Auto Salon]

For those experiencing this "problem".. can you all 100% say that you tightened the BP prior to use?

[Driven Auto Detail]

I did not tighten prior to use. Only after I noticed the burning BP.

[Deep Gloss Auto Salon]

I did not tighten prior to use. Only after I noticed the burning BP.

Thank you for your honesty


Next........

[m4gician]

For those experiencing this "problem".. can you all 100% say that you tightened the BP prior to use?

I made sure to Tighten mine, and I check it everytime I use it (thank god)

Will AG offer me warranty support although I'm in Canada?

[Deep Gloss Auto Salon]

I made sure to Tighten mine, and I check it everytime I use it (thank god)

Will AG offer me warranty support although I'm in Canada?

And have you experienced this "burning BP"?