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Super Member
Re: Major Problems with my New Flex XFE15
Wow thats very strange, thankfully the car wasnt damaged.
You have nothing to worry about autogeek and flex will resolve the issue i am sure of it.
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Re: Major Problems with my New Flex XFE15
I've run mine a few times now to get a feel for it.
Could you expand more on exactly how it happened? I.e., Compounding, polishing, pad used, product, speeds, etc.
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Super Member
Re: Major Problems with my New Flex XFE15
Originally Posted by Joe@NextLevelDetail
Wow thats very strange, thankfully the car wasnt damaged.
You have nothing to worry about autogeek and flex will resolve the issue i am sure of it.
Yeah... Nick is working on it currently. I was pretty shocked first that it came apart, and second the amount of damage that occurred. I've put the hurting on my other flex products and they still keep putting out great results after the years of abuse. That's the biggest reason I'm team flex. Great quality and durability.
Keep Calm... and Detail On!
Eric
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Super Member
Re: Major Problems with my New Flex XFE15
Originally Posted by Mike@DedicatedPerfection
I've run mine a few times now to get a feel for it.
Could you expand more on exactly how it happened? I.e., Compounding, polishing, pad used, product, speeds, etc.
Mike,
When it broke I was using Mckees 37 360 one step with a orange lake country thin pro orange cutting pad. Speeds from 4-5 on the flex. As it was breaking I heard an abnormal change in RPMs but it was so quick I couldn't react.
The day before we used it on a boat speed 5 with Mckees 31 heavy cut oxidation remover and an orange pad.
Love the tool as it is very smooth and offers the ability to cut when needed but also great at finishing.
Keep Calm... and Detail On!
Eric
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Re: Major Problems with my New Flex XFE15
Originally Posted by EWtheDETAILER
Mike,
When it broke I was using Mckees 37 360 one step with a orange lake country thin pro orange cutting pad. Speeds from 4-5 on the flex. As it was breaking I heard an abnormal change in RPMs but it was so quick I couldn't react.
The day before we used it on a boat speed 5 with Mckees 31 heavy cut oxidation remover and an orange pad.
Love the tool as it is very smooth and offers the ability to cut when needed but also great at finishing.
Thanks for the follow up Eric.
Keep us updated on what you find out about the machine.
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Re: Major Problems with my New Flex XFE15
Eric, any updates on your situation?
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Re: Major Problems with my New Flex XFE15
Looks like a design fault, long throw stresses on too weak mounting points=fail.
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Super Member
Re: Major Problems with my New Flex XFE15
Autogeek has been about as good as it gets so far with this. Unfortunately The Flex XFE7-15 is on back order at Autogeek until mid August... Once Autogeek receives the next shipment, they are going to replace mine with a new one! It's a waiting game, but waiting for a new one is way better than being out one! Big thanks to Nick at Autogeek for all the help!
Keep Calm... and Detail On!
Eric
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Super Member
Re: Major Problems with my New Flex XFE15
Originally Posted by EWtheDETAILER
Autogeek has been about as good as it gets so far with this. Unfortunately The Flex XFE7-15 is on back order at Autogeek until mid August... Once Autogeek receives the next shipment, they are going to replace mine with a new one! It's a waiting game, but waiting for a new one is way better than being out one! Big thanks to Nick at Autogeek for all the help!
You think another of the same machine will be any better?
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