No customer support from AG and Griot garage - Boss 21

[cobraa]

Long story short ;

The carbon brush on my BOSS 21 is already shot. I think it's pretty shitty considering the Rupes lasted at least 5x time longer and yet needed to be replaced... But thats's another story!

I bought the first batch AG received from GG, in the box, the replacement carbon brush offered were from their GG 8mm DA machine ! As they are different, i thought somethign was wrong and confirmed by GG Tech.

On 2 December, I asked GG Customer support to send me the right brushes. When I replied, it told me their CS@GG.com adress didn't accept reply ...

I tried sending them another email going with website, and somehow was able to reply but never got a second email..

Tired of low-quality service, i emailed Autogeek end of december.. well. AG never replied to my webform either.


So I'm now going public ; Will either Autogeek ( the seller) or Griot garage step up and make clear action to simply send me the RIGHT carbon brushes I should've had in my box from the beginning !?

Would be nice lol...

[jrs1418]

Try calling GG! I have 5 of their polishers, and have had at least 15 warranty replacements over the course of 5 years and their customer service has been solid every time!

[Zubair]

Thats three replacements a year, a real worry and cause for concern.

[mwoolfso]

Well, aside from the issues you have with respect to getting good communication channels and quality responses/support:

1- Did you ever call GG or AGO? You seem to be heavy e-mail but never mentioned making a phone call

2- A strong warranty is always good, but that doesn't mean the product will never require service during it's useful life. Nor does it mean leveraging warranty services indicates a lack of quality in the design or manufacturing. The trend is your friend, however.

[jrs1418]

Thats three replacements a year, a real worry and cause for concern.

Well im probably exaggerating a bit But my polishers are not babied and used hard every day.

[Eldorado2k]

@jrs1418. Do you also have a Rupes polisher?

[VISITOR]

call and talk to someone directly...

[jcaustin87]

call and talk to someone directly...

I agree, but if companies are going to provide email addresses for customer service, they need to monitor and be willing to deal with customers in this manor.

How do deaf people handle customer service?

[Joe@NextLevelDetail]

I got my G21 the first month they came out , and I have countless hours on the polisher and never replaced it or had a problem.

In the griots purse it comes with they send you 2 replacements ? Did you not get those ? Or did you use them.

And I don't know why autogeek would give you brushes from the gg6.

Griots garage has amazing customer service, they fix whatever issue there is no questions asked call them, or email them directly and there is no question it will be resolved.

[dlc95]

Try calling GG! I have 5 of their polishers, and have had at least 15 warranty replacements over the course of 5 years and their customer service has been solid every time!

Dang!

What kind of problems did you have?