order issue

[craigfilly]

Thread backfired...

[d33p]

But that's exactly what you're doing, even before you gave them the opportunity to correct it. Pretty lame in my book, just calling it like I see it.

Nailed it.

[sealthedeal]

In one of my recent orders, they added one less Meguiars pad. I gave Ray a call and told him about it and I could feel he was upset on the call. He sent me back two and added a free gift along with my next order. Give them a call and they'll sort it out for you.

[MikeC]

"I don't want to complain"...but you did anyway.

[custmsprty]

In one of my recent orders, they added one less Meguiars pad. I gave Ray a call and told him about it and I could feel he was upset on the call. He sent me back two and added a free gift along with my next order. Give them a call and they'll sort it out for you.

Exactly.

I got a bad pot of Souveran a couple years ago, I contacted customer service, emailed them a photo and had a brand new jar the next day. I'm pretty sure it was Ray too. But I didn't start a thread about it before I gave them the opportunity to correct it. I believe that's called putting the cart before the horse.

[VP Mark]

Pet peeve of mine when people complain before even starting the customer service process. If CS let's you down, then review, discuss, and open for comments.

The mark of a good company is how they respond to their own mistakes, not if they ever make mistakes.

[Sicoupe]

The best CS I've ever dealt with!

[custmsprty]

Pet peeve of mine when people complain before even starting the customer service process. If CS let's you down, then review, discuss, and open for comments.

The mark of a good company is how they respond to their own mistakes, not if they ever make mistakes.

Well said

[rlmccarty2000]

Best company by far I have ever dealt with. AG/Autopia rules.

[J Cole]

over the past 4 years without one back order

You're lucky then!