Please Combine My 2 orders please?

**sasson** · 01-10-2013, 06:00 AM

Hello, I already posted this article in a different place, after some research I saw "Customer Comments" and I thought this would be a better place to ask this. so i am sorry if this is against any forum rules!

yesterday I made an order, and today I made another Small order... I See my first order is still on "Review" so will it get combined ?
Could AG please combine my 2 orders in to one ?

I am now going to check the forum again to see if there is a better place to post this...
Thank you! Hope to get my orders shipped soon...
Gal Sasson.

**mwoolfso** · 01-10-2013, 06:14 AM

Give them a call asap. Leave a message if at all possible if you have that option and they are closed.

**Meghan** · 01-10-2013, 08:11 AM

Customer service does not see this post, you need to call in to customer service at 800-869-3011 or email them. We will get you taken care of.

**sasson** · 01-10-2013, 12:35 PM

Originally Posted by Meghan

Customer service does not see this post, you need to call in to customer service at 800-869-3011 or email them. We will get you taken care of.

Hey Meghan, Thank you for your reply, Something weird just happened when I called AG customer service, saying they already combined my orders and she asked me if I sent an email or something?
Well... No I didn't ... but somehow they combined =P
Maybe AG is smarter then we think!

**Meghan** · 01-10-2013, 01:10 PM

Originally Posted by sasson

Hey Meghan, Thank you for your reply, Something weird just happened when I called AG customer service, saying they already combined my orders and she asked me if I sent an email or something?
Well... No I didn't ... but somehow they combined =P
Maybe AG is smarter then we think!

I was able to get your email from the forum account, then I tracked down your orders with that and put in a note for them to take care of it.

**Audi X2** · 01-10-2013, 01:19 PM

Originally Posted by Meghan

I was able to get your email from the forum account, then I tracked down your orders with that and put in a note for them to take care of it.

Meghan that is the definition of over the top customer service

**spiralout462** · 01-10-2013, 02:15 PM

This is why I don't mind paying their shipping charges when I have to. Customer service is beyond reproach.

**sasson** · 01-10-2013, 06:13 PM

Originally Posted by Meghan

I was able to get your email from the forum account, then I tracked down your orders with that and put in a note for them to take care of it.

Meghan

you do more then any customer would ask for!

I Started buying from AG about a month ago... Maybe a bit more... And I am really happy that I did...
Customer service is one of the most important things any company needs to have!
I am really lucky I found this place, even if I currently live in the other side of the world...
Meghan, I just want to say thank you! you did above and beyond!