Things went wrong with my recent PBMG purchases

**Gungho_15** · 10-15-2011, 04:17 PM

[QUOTE=PPLd;554318]I placed a number of purchases on PBMG recently but all of them have issues.
I am posting this on the Customer Comments board hoping that the Autogeek staff will see this post and respond to my enquiries.

Why wouldn't you just phone them or message them? I hate these friggen messages! Autogeek has the best customer service out there. Try picking up the phone or shoot them an email directly.

**Bacon** · 10-15-2011, 04:20 PM

Why wouldn't you just phone them or message them? I hate these friggen messages! Autogeek has the best customer service out there. Try picking up the phone or shoot them an email directly.

and now the friggen messages have pictures!

Bacon

**jpegs13** · 10-15-2011, 04:20 PM

I wouldn't worry, AG has the best customer service in the industry, bar none.

**Old Tiger** · 10-15-2011, 04:43 PM

Originally Posted by jpegs13

I wouldn't worry, AG has the best customer service in the industry, bar none.

You are so right John!

**PPLd** · 10-15-2011, 11:16 PM

I guess I am an unlucky guy everytime I place my order on PBMG something would go wrong. However I am not worried about the service of Autogeek. I am confident about the nice people of PBMG would do something for me.

Nick@Autogeek, I have sent an email to the customerservice email address you stated. I have stated the purchase numbers in the email to facilitate the staff of PBMG to handle this.

I appreciate the comment from everyone.

**Nick McKees37** · 10-16-2011, 06:21 AM

Originally Posted by PPLd

Nick@Autogeek, I have sent an email to the customerservice email address you stated. I have stated the purchase numbers in the email to facilitate the staff of PBMG to handle this.

For future reference, do this the first time and it will be handled promptly.

**Darn Yankee** · 10-16-2011, 11:38 AM

Originally Posted by Nick@Autogeek

For future reference, do this the first time and it will be handled promptly.

Looks like Nick is lurking around the computer on a Sunday Morning(his only day off). You work 6 days a week and you are shooting for 7 days a week. I smell burnout coming,

**Nick McKees37** · 10-16-2011, 06:22 PM

Originally Posted by Darn Yankee

Looks like Nick is lurking around the computer on a Sunday Morning(his only day off). You work 6 days a week and you are shooting for 7 days a week. I smell burnout coming,

Working is good for you, it builds character.

**C. Charles Hahn** · 10-16-2011, 08:12 PM

Originally Posted by Nick@Autogeek

Working is good for you, it builds character.

Take it from someone who has suffered burnout before, eventually it becomes unhealthy.

**Twister** · 10-16-2011, 11:49 PM

I've only had one issue with an order and it was handled quickly when I contacted someone at AG directly. No worries I'm sure it will be resolved quickly

I think people need to understand that your not in the US and the time difference makes it difficult to call and talk to someone which is probably why you posted here. It is quicker to email like Nick suggested though.