bad experience with first order =(

**qaz393** · 06-06-2011, 01:24 PM

finially got my first shipment. my bogo did not come in and a bottle exploded in my packaging. pics to follow.

**Flannigan** · 06-06-2011, 01:25 PM

Have you got in contact with Autogeek? They are very willing to help however they can. What product was it? I don't understand how something wouldn't come in a bottle. I think you should add some more information to this post so maybe someone can help you.

Either way, I think you should give AG a call if you haven't and they should be able to take care of you.

**qaz393** · 06-06-2011, 01:26 PM

no, i just received the package. it was the DA system from the vip sale. one bottle lid fell off

**Flannigan** · 06-06-2011, 01:27 PM

I would think you should give AG a chance to fix the situation before you post a thread on the forum about it....

**TLMitchell** · 06-06-2011, 01:42 PM

Originally Posted by Flannigan

I would think you should give AG a chance to fix the situation before you post a thread on the forum about it....

No kidding. I can never figure out why folks post about order discrepencies here rather than call the most-excellent Customer Service dept. I've never heard of 'em not making things right with a smile, and then some.

TL

**Crazy Amos** · 06-06-2011, 01:50 PM

Agree 100%. They WILL make it right.

**Meghan** · 06-06-2011, 01:51 PM

All we need is a phone call.....

**LuxuryMobile** · 06-06-2011, 02:48 PM

Originally Posted by TLMitchell

No kidding. I can never figure out why folks post about order discrepencies here rather than call the most-excellent Customer Service dept. I've never heard of 'em not making things right with a smile, and then some.

TL

^^^ This.

So much easier to call then make a thread, IMO. Im sure alot of guys on here have had little issues here and there, but no reason to let everyone know about it.

**catfish07** · 06-06-2011, 02:56 PM

I had an order go bad the other month. seems something busted and the package didn't come.. I checked the ups tracking that night and it showed "package damaged" so I figured AG would resend later since I'm sure UPS would notify them.

Anyhow, the next day UPS brought half the order to my surprise. ( just figure it would all be reshipped after UPS returned it to AG in a day or so but the following morning AG called and I told them what happened and they said they would ship the rest asap.

It was one of those things, no big deal and AG had a real sense of urgency & was great with their service as always..

see? this is why I deal with AG.. you can buy stuff from a million places online but once you find a quality company.. You stay with them!

Now that being said....if they had damaged my Flex 3401 last week, someone woulda got hurt!!

**SeaJay's** · 06-06-2011, 02:57 PM

Just amazing...sorry but if I get an order from Amazon (or anyone else) and it comes in damaged or something is missing, I'm not going to a forum to post about it. It happens in shipping. Things can get broke and while it does suck give them a call and find out what they can do. They will make it right. They always do!