what a bummer...

**93fox** · 03-28-2011, 10:01 PM

Originally Posted by Troy Fuller

Don't think he is mad or complaining - think he is just wondering. They do say it will be shipped though.

for pointing out the obvious!

**Kristopher1129** · 03-28-2011, 10:25 PM

In most cases, they probably do ship out orders made before 2pm. I don't think just cause yours didn't make it...means that they don't perform as advertised. That's a tough one being that it was 1:11. Doesn't leave much time. Plus, I'm sure this is an extremely busy time for AG being that spring is here.

**James K** · 03-29-2011, 05:28 AM

What a lot of you missing is that the order is not shipped at 2:00. They have to close of business, so it's not really last minute.

**jpegs13** · 03-29-2011, 05:38 AM

Originally Posted by Scott DeBrun

There seems to be alot of crying going on lately.

**Spicy McHaggis** · 03-29-2011, 07:21 AM

Originally Posted by Scott DeBrun

There seems to be alot of crying going on lately.

I don't think asking a company to live up to their advertisements is crying, but that’s just me.

And it wasn't last minute since the UPS/FedEx pick up probably isn't until COB each day. Thats why they cut it off at 2pm so they have enough time to get it done. There really is no excuse for not getting an order placed at 1PM out by COB. Now if they did get the order out and the OP was just getting ansty, then obviously I take back that comment.

**SeaJay's** · 03-29-2011, 07:38 AM

They were probably also swamped from the vast amount of orders from the weekend and the clean up from that.

**Scott DeBrun** · 03-29-2011, 07:42 AM

It seems to me that some forum members are getting pretty critical of AG lately. No business is perfect but it seems that AG busts their asses to make the customer happy. Maybe any future complainers need to step back for a minute and contact AG's staff before posting a thread about their beef.

**Flash Gordon** · 03-29-2011, 07:49 AM

Originally Posted by Scott DeBrun

It seems to me that some forum members are getting pretty critical of AG lately. No business is perfect but it seems that AG busts their asses to make the customer happy. Maybe any future complainers need to step back for a minute and contact AG's staff before posting a thread about their beef.

Although it is kinda entertaining listening to grown men argue back and forth about wax

**Scott DeBrun** · 03-29-2011, 07:55 AM

Good point Flash.

**Spicy McHaggis** · 03-29-2011, 08:06 AM

Originally Posted by SeaJay's

They were probably also swamped from the vast amount of orders from the weekend and the clean up from that.

Originally Posted by Scott DeBrun

It seems to me that some forum members are getting pretty critical of AG lately. No business is perfect but it seems that AG busts their asses to make the customer happy. Maybe any future complainers need to step back for a minute and contact AG's staff before posting a thread about their beef.

In my opinion if you advertise a service (price match, ship same day etc) you need to be able to live up to that no matter what the circumstances are. If I were making an order for my business and it's needed for a job, I don't care that they are recovering from Detail Fest, that shouldn't have an impact on my source of income. If they didn't say it would ship same day I could upgrade the shipping, but since they say it will why should I? All I'm saying is look at it from the point of view of the customer. Maybe he needs this stuff for a job.

And as far as more people complaining, that comes with having a public forum that has a section called "Customer Comments". If they didn't want to hear the good and the bad they should call it customer praise.

Originally Posted by Flash Gordon

Although it is kinda entertaining listening to grown men argue back and forth about wax

No one is arguing about wax, but way to make yourself look like the good guy when in reality you are the one that stirs the pot in most threads.