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  1. #1
    Junior Member Al1515's Avatar
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    Smile Penny makes my day

    Just wanted to thank all of the staff at AG (especially Penny, who is often responding to my messages!). You guys work hard on providing good customer service. You run a great operation, and I like how you do things. Whenever we have a question or request, it always gets taken care of in a timely manner. Also, during holidays, these special sales are fun to be a part of. Detailing is a very enjoyable and satisfying hobby, especially with the support of companies like AG.

    Thanks, and happy holidays,
    Al

  2. #2
    Super Member Old Tiger's Avatar
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    Re: Penny makes my day

    Penny is a fantastic Customer Service Rep! Very responsive and a joy to work with! Your are spot on!
    My name is Jim and I am an Old Auburn Tiger.

  3. #3
    Super Member DARK HORSE's Avatar
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    Re: Penny makes my day

    Quote Originally Posted by Al1515 View Post
    Just wanted to thank all of the staff at AG (especially Penny, who is often responding to my messages!). You guys work hard on providing good customer service. You run a great operation, and I like how you do things. Whenever we have a question or request, it always gets taken care of in a timely manner. Also, during holidays, these special sales are fun to be a part of. Detailing is a very enjoyable and satisfying hobby, especially with the support of companies like AG.

    Thanks, and happy holidays,
    Al
    Quote Originally Posted by Old Tiger View Post
    Penny is a fantastic Customer Service Rep! Very responsive and a joy to work with! Your are spot on!
    What they said!!!
    Signature Car Care... Authorized CQuartz Finest Installer
    http://www.signaturecarcare.com/
    "May the shine be with you" Uncle Stu

  4. #4
    Super Member BobbyG's Avatar
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    Re: Penny makes my day

    I'm going to agree that ALL the customer service professional are the absolute best to deal with. I can't tell you how many times I just shoot one of them a private message and within minutes I have a reply..

    Sometimes the answer is no but they reply!

    BobbyG - 2004 Millennium Yellow Z06 Corvette

  5. #5
    Super Member Misterpaul's Avatar
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    Re: Penny makes my day

    I agree, Penny is a great one. I love comparing my customer service experiences with what my staff provides our customers. Sadly, only Autogeek and that Adam guy in Colorado that is also in the business come close. Excellent customer service is a lost art, but those of us that practice it reap the rewards of loyal customers.

    Now if Penny ever wants to move to the Chicago area and stay in customer service, I have a nice cubicle, great staff, warm computer and nifty headset all ready to go! Of course I'll have to train her in our field.....

  6. #6
    Regular Member
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    Re: Penny makes my day

    +1

    She helped me out a lot as I bought a PC on Cyber Monday, thinking the deals would be over till closer to Christmas, only to find out it was one of the specials on Cyber Tuesday.

    Thanks again Penny!

  7. #7
    Super Moderator Meghan's Avatar
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    Re: Penny makes my day

    Quote Originally Posted by Misterpaul View Post
    Now if Penny ever wants to move to the Chicago area and stay in customer service, I have a nice cubicle, great staff, warm computer and nifty headset all ready to go! Of course I'll have to train her in our field.....
    Penny is absolutely awesome, we are very lucky to have her, and just so you know she is not into the cold weather so you can't have her!!

  8. #8
    Super Member C. Charles Hahn's Avatar
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    Re: Penny makes my day

    Quote Originally Posted by Meghan View Post
    Penny is absolutely awesome, we are very lucky to have her, and just so you know she is not into the cold weather so you can't have her!!
    I'm not into the cold weather either, but that doesn't mean I don't enjoy living in Michigan!

    Now having said that, if you're looking for seasonal employees I'd be cool with winters in Florida

    Charlie
    Automotive Appearance Specialist - Serving Greater Lansing, Michigan
    http://www.cchautoappearance.com/

  9. #9
    Super Member Misterpaul's Avatar
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    Re: Penny makes my day

    Quote Originally Posted by Meghan View Post
    Penny is absolutely awesome, we are very lucky to have her, and just so you know she is not into the cold weather so you can't have her!!
    Aaaah rats! Can't blame a guy for trying though....

  10. #10
    Super Moderator Meghan's Avatar
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    Re: Penny makes my day

    Nope can't blame you but we happen to love our Penny. Plus she is an awesome cook and brings us lots of goodies!

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