AGO customer service is unbeatable

**Jenn1270** · 05-15-2010, 10:22 AM

So I got my new bucket dolly yesterday and one of the casters kept coming out. Called Dwayne this AM and a new one is on the way. Now THAT is great customer service.

THANKS Dwayne!

Jenn

**rohnramirez** · 05-15-2010, 10:30 AM

I agree..totally!!! I love autogeek and this forum!

**Dwayne** · 05-15-2010, 01:12 PM

Originally Posted by Jenn1270

THANKS Dwayne!

Jenn

Your welcome!

Glad to help out

**maximus20895** · 05-15-2010, 01:29 PM

Dang Dwayne you must be busy!

I have been trying since 12 and your either not there or the line is busy. Ahh

**Dwayne** · 05-15-2010, 01:43 PM

Originally Posted by maximus20895

Dang Dwayne you must be busy!

I have been trying since 12 and your either not there or the line is busy. Ahh

I was actually outside testing out some secret new products with Max. Nope, no hints yet!

Make sure to leave a message with your number or PM it to me and I'll call you back.

**maximus20895** · 05-15-2010, 01:46 PM

I just did a few minutes ago, but i'll PM you as well

No hints at all

**mtnbiker** · 05-21-2010, 07:48 PM

I really wish I could agree with all of you, but I cant! I must be that one guy that's had terrible luck with the customer service here. I'm talking more than 3 times. Coincidence??? I just cant win. I've followed the advice of you guys about calling, putting notes in the message box on the order form with no response or acknowlegment of my notes whatsoever!
I'm terribly dissapointed after reading all the praise you guys give them. I'm waiting to see some of that great customer service you guys experience.

**Dwayne** · 05-22-2010, 06:04 AM

Hi mtnbiker,

I'm in the office today and can be reached from 10AM-4PM EST at 800-869-3011 ext 212 or you can send me a PM with a number where you may be reached.

I will be happy to take a look at your order history to find out what went wrong and see how we can turn this around so that you too will experience excellent customer service with Autogeek. Our goal as a company is that everyone receives the best customer service from our team of professionals and it's my highest priority to make this happen.

**rohnramirez** · 05-24-2010, 05:27 AM

That should be your turn mtnbiker.

**FastZR1** · 05-24-2010, 08:00 AM

I have had great service too. I never posted about my problem, but I will now. I had a new 5" backing plate that I used one weekend and the Velcro started to separate from the plate. I took two pictures and sent a direct email to Meghan. She promptly emailed me back and forwarded my email to someone else who looked into the problem. A day later, Meghan emailed me back stating that I must have got a defective backing plate and sent me a new one which I had before the following weekend. That, in my book was great customer service. I know it may be a small thing, but that's what makes AG a great place to do business with.
I'm sure you can get your issue straightend out mtnbiker!