Major letdown

[VenomSS]

I am usually pretty laid back on things, but I am VERY UPSET...with Autogeek and guess it is time to look elsewhere for my detailing needs! I have been looking/saving and searching for a Rupes LHR15 Mark III
polisher, for months!

I was...Soooo excited to find a Kit...IN STOCK LISTED...on Autogeek, it is/was listed on Blackfire site...but I wanted to use...Autogeek. Come to find out,it is not in stock there either!!!


I get an email, stating its on...backorder, with NO DELIVERY DATE KNOWN!
Could take weeks or even months!

I PASSED, on other deals to get one, too be able to get the deal, from...Autogeek, That was listed...In Stock!

NOW...the others are gone and it will take up to 5 days to get my
..Refund!!!

I am out of a polisher and no idea when I can get one!

How is this a way to run a business?!


This is the...THIRD TIME...that items that were listed...In Stock, had to be put on Back-order!!

Not Happy at all...I am a disabled veteran and it takes me time to save for my needs, I have too rely on businesses online to help as I cannot go out..It is totally disappointing to go to a site and they have it listed as...In Stock,
They take your money and then...Whoops, sorry we have no idea what we are doing...we dont have it and will take 5 days to get a...refund!

Majorly Disappointed!

[The Guz]

Autogeek like most retailers is experiencing shortages due to the pandemic.

[VenomSS]

Autogeek like most retailers is experiencing shortages due to the pandemic.

That is...Understandable and anyone can expect that...especially now!

BUT...To have it listed as...In Stock...That is...Not Understandible! Then to...accept your payment for it, and not have it...Is not...Understandable!

Plenty of others keep their site updated, as to what is or is not in stock, I expected the same from...Autogeek!

I could understand....if when I look and it says...Not Available...Like numerous other items, they have listed as
..Not Available! I would move on and completely...understand!

Yet...when they take your payment and it's not...In Stock.
.can be really upsetting! Then take 5+ days to get a refund?

Just not right in my book!

[The Guz]

That is...Understandable and anyone can expect that...especially now!

BUT...To have it listed as...In Stock...That is...Not Understandible! Then to...accept your payment for it, and not have it...Is not...Understandable!

Plenty of others keep their site updated, as to what is or is not in stock, I expected the same from...Autogeek!

I could understand....if when I look and it says...Not Available...Like numerous other items, they have listed as
..Not Available! I would move on and completely...understand!

Yet...when they take your payment and it's not...In Stock.
.can be really upsetting! Then take 5+ days to get a refund?

Just not right in my book!

They have explained this many times on here and over on autopia. It is there internal system and it’s not set up for that. You can ask them the details on it. I vaguely remember myself.

You can always PM Meghan. She is fantastic and will take care of anyone.

The good thing is you are getting your money back. They are also not fully staffed at the moment. This is just how life is at the moment.

[Desertnate]

You're not alone. I've been waiting a month for some pads I ordered from Autopia. My neighbors ordered a coating for me to apply on their car from Autopia as well and they've been waiting six weeks at this point.

They have explained this many times on here and over on autopia. It is there internal system and it’s not set up for that. You can ask them the details on it. I vaguely remember myself.

I vaguely remember hearing about this to as well, but that doesn't make a person feel any better. Most major players in the online retail space have their inventory tied to their storefronts and I'm just surprised this still isn't going on with PBMG.

I fully appreciate the economy and the logistics world is in a strange place. I've been to many retail sites which have many products marked as "out of stock" and I'm OK with that. I'd much rather know from the beginning rather than placing an order and getting an apologetic note a week later and still be waiting for the product many weeks later. I'm just thankful I do this as a hobby and it's too hot right now to do any work anyway.

[ClearVue18]

I am usually pretty laid back on things, but I am VERY UPSET...with Autogeek and guess it is time to look elsewhere for my detailing needs! I have been looking/saving and searching for a Rupes LHR15 Mark III
polisher, for months!

I was...Soooo excited to find a Kit...IN STOCK LISTED...on Autogeek, it is/was listed on Blackfire site...but I wanted to use...Autogeek. Come to find out,it is not in stock there either!!!


I get an email, stating its on...backorder, with NO DELIVERY DATE KNOWN!
Could take weeks or even months!

I PASSED, on other deals to get one, too be able to get the deal, from...Autogeek, That was listed...In Stock!

NOW...the others are gone and it will take up to 5 days to get my
..Refund!!!

I am out of a polisher and no idea when I can get one!

How is this a way to run a business?!


This is the...THIRD TIME...that items that were listed...In Stock, had to be put on Back-order!!

Not Happy at all...I am a disabled veteran and it takes me time to save for my needs, I have too rely on businesses online to help as I cannot go out..It is totally disappointing to go to a site and they have it listed as...In Stock,
They take your money and then...Whoops, sorry we have no idea what we are doing...we dont have it and will take 5 days to get a...refund!

Majorly Disappointed!

God you typed a essay lol

Sent from my SM-G986U using Autogeekonline mobile app

[VenomSS]

God you typed a essay lol

Sent from my SM-G986U using Autogeekonline mobile app

Good for you!

You can actually read one!

[Hermes1]

For sure living in this age of COVID-19 requires of us all patience, understanding, a new way of doing things and accepting having to do things we do not like or just different. My experience with AutoGeek has always been a positive one, received timely shipments and excellent customer service. Admittedly, I have not ordered anything since the COVID-19 outbreak, as my needs are small and ordered some supplies prior to the outbreak, but I am sure they are doing their best in trying to keep happy customers while learning a new way of doing business.

[PaulMys]

Firstly, thank you for your service and tremendous personal sacrifice to this great country.

Secondly, I think a little more patience is in order on your part. As mentioned above, these are very different and trying times.

AutoGeek has been wonderful to do business with ever since I first discovered them back in 2013. (I actually just received an order today that arrived in a timely fashion for a facility that is not fully-staffed.)

Also, you kind of made it sound as if AutoGeek "greedily" took your money knowing they were out of stock. I can assure you this is not the case. That is simply not how they operate as a company.

I completely understand your frustration, but I have had the same exact problem on Amazon during this pandemic. It just cannot be avoided.

I hope you have a change of heart about AutoGeek. If not, I wish you luck wherever you may chose to purchase detailing items.

[acuRAS82]

I am VERY UPSET...

..Refund!!!

...Not Happy at all...

...Majorly Disappointed!

I’m sensing that this experience bothered you, but I ensure you there aren’t many better places to shop for detail supplies. The other places also ran out soon after it appears. This seems to be a Rupes supply/demand issue, possibly more so than AG alone? But I understand the frustration with lagging inventory being shown as stocked.