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Super Member
Order Error
Received 3 of these: Griot's Garage Pump Head Dispenser
Was expecting to receive 3 of these: Griots Garage Dispensing Spout
Already sent E-Mail and photo to customer service.
Innocent mistake, probably sitting in bins right next to each other.
I don't expect any issue with customer service making this right. Everything else in the order was correct and proper and no leaking gallon containers, either.
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Super Member
Re: Order Error
Most likely the close to similar descriptions at quick glance. Still a mistake that could have been avoided.
But like you said, I'm sure AG will make it right.
It is no coincidence that man's best friend cannot talk.
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Super Member
Re: Order Error
Well, just like clockwork I receive an update to my order with an additional tracking number and it appears as though the correct items are on their way. Can't beat this customer service.
Date/Time Activity Location
6/06/2018 - Wednesday
8:56 pm In transit GRANTS, NM
9:43 am In transit PONDER, TX
6/05/2018 - Tuesday
9:35 pm In transit PRICHARD, AL
10:34 am Departed FedEx location ORLANDO, FL
7:13 am Arrived at FedEx location ORLANDO, FL
6/04/2018 - Monday
9:54 pm Left FedEx origin facility WEST PALM BEACH, FL
7:14 pm Arrived at FedEx location WEST PALM BEACH, FL
5:09 pm Picked up WEST PALM BEACH, FL
3:29 pm Shipment information sent to FedEx
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Super Member
Re: Order Error
3 dispensing spouts showed up last night, one day ahead of schedule via FedEx truck just as I was pulling into the driveway from work. World-class customer service, especially when shipping errors and broken product bottles arrive. I've had leaking gallon bottles arrive twice, both times replaced quickly and without any issues.
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