First time Buyer and Frustrated!

[Cartoys]

I'm from Canada

Order ID W-1342941


So buying from Autogeek is not easy to start and we pay a PREMIUM on top. I decided on purchasing from Autogeek , from every single car place you go to they mention this site. There were a few issues I have with my order.

1. My orders was in 2 packages, 1st one holding majority of it. Second package empty bottles only in it really??? . Reason why, you ask this annoys me? Well, Being in Canada I have to shipped to a parcel pickup. So essentially this costed me more money since it is considered 2 packages and not 1. Each drop off is money!
2. I ordered sprayers and few gallons worth of chemicals. Somehow the sprayers were just thrown into the box and not tied together. So, guess what happened? They ended up underneath the gallon chemicals and got smashed up.
3. I'm MISSING PRODUCTS!!!! SERIOUSLY???
4. So, not only am I missing products which I checked my credit card and was charged full price for all the items. But, here I sit with a missing Gallon of chemical wash with a corresponding empty Label bottle for it and with a broken sprayer.

I'm sure when i call , I will get this fixed. But, really this kinda stuff I did not expect from such a highly recommended company.
So, now I need to drive back to border and sit and wait in line AGAIN and pay more COST for recieving of packages and waste my time for this.

Blah, very frustrated!

[Cartoys]

Called, they are just gonna ship the missing items. Last time I'm ordering from this place. Warning to all Canadian customers rethink of when u order from them. So much for over beyond customer service. So, I have to eat up the extra time and cost for their mistake. With no care other then , we will ship what we missed!
I do not even recall a SORRY for this mistake. Just What are you missing? And We are not shipping to Canada.

[acuRAS82]

U mad, bro?

[Cartoys]

I get better CS , from wal mart.

[WillSports3]

Why aren't you buying from the autogeek resellers in Canada...?

[Cartoys]

Why aren't you buying from the autogeek resellers in Canada...?

Yah, or rather why did i not buy from another company? My mistake for buying from Autogeek. Which will not happen again.

[Calendyr]

Why aren't you buying from the autogeek resellers in Canada...?

Have you ever ordered (or tried to) from Canadian distributors? There are maybe 10 of them here in Canada. Here is the lowdown on what to expect...

Most of them only carry a few brands. So if you are like me and like to order from several brands depending on the product (Meguiars, CarPro, Optimum, etc) then it's almost impossible to order everything from a single place, so you end up paying shipping two or three times from having to place many orders.

Second, most of the distributors have very limited offering in the brands they carry. Just to give you an example, it is almost impossible to find common products like Meguiars APC, Super Degreaser, or Express Spray Wax here in Canada. This is true for most brands, they may carry some of the products but most will not be avaialble.

Third, pretty much all of the time, the popular items will be out of stock. I don't know how many times during the last 4 years I have tried to place an order with E-shine (largest Canadian distributor and Autogeek reseller) just to find at least half of what I need is out of stock. Granted I usually place my orders in March and April in preparation for the busy season, so it might be a timing thing... but it's still very frustrating.

This year I have found some resellers that carry a few items I like, at a reasonable price, but they still suffer from point 1, 2 and 3. So despite the expensive shipping from Autogeek, I still order here every year, want it or not

[PaulMys]

Have you ever ordered (or tried to) from Canadian distributors? There are maybe 10 of them here in Canada. Here is the lowdown on what to expect...

Most of them only carry a few brands. So if you are like me and like to order from several brands depending on the product (Meguiars, CarPro, Optimum, etc) then it's almost impossible to order everything from a single place, so you end up paying shipping two or three times from having to place many orders.

Second, most of the distributors have very limited offering in the brands they carry. Just to give you an example, it is almost impossible to find common products like Meguiars APC, Super Degreaser, or Express Spray Wax here in Canada. This is true for most brands, they may carry some of the products but most will not be avaialble.

Third, pretty much all of the time, the popular items will be out of stock. I don't know how many times during the last 4 years I have tried to place an order with E-shine (largest Canadian distributor and Autogeek reseller) just to find at least half of what I need is out of stock. Granted I usually place my orders in March and April in preparation for the busy season, so it might be a timing thing... but it's still very frustrating.

This year I have found some resellers that carry a few items I like, at a reasonable price, but they still suffer from point 1, 2 and 3. So despite the expensive shipping from Autogeek, I still order here every year, want it or not

Damn. The two things that come to mind after reading this are:

1) MOVE!!!!!!

2) What a business opportunity.........

[Calendyr]

Damn. The two things that come to mind after reading this are:

1) MOVE!!!!!!

2) What a business opportunity.........

Well,

1) Don't want to live in the USA. Well, I would love to live in Hawaii but I can't afford it LOL

2) There is very likelly not enough demand for a quality store like Autogeek, if there was some of those Canadian stores would carry more products and keep them on inventory.

[Cartoys]

Yah, I basically have to order from 3 different Canadian dealers in order to get the products I need. Plus there is usually a min of $150 min to get free ship in Canada. Products are either out of stock, do not carry all the stuff I want. Still better, then the service from AG. At least orders are not messed up .