This is one week point of AG that I would think could be fixed with any modern day customer service system. Lowest man on the pole gets the job of answering "contact us" emails.
A long time ago I worked customer service for a strictly online company. Once logged into the system you where force feed emails of this type. No email went unanswered.
Maybe they should put "Please do not respond to this email" with their automated ones, and give an address in in which to respond to.
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