Autogeek Feedback

**Bob McKee** · 02-04-2010, 02:06 PM

I want to say thank you to everyone here for participating on the forum and giving us feedback. I spend time reading posts every day and I appreciate all your comments, both good and not so good. I take your feedback seriously and look for ways to implement your suggestions whenever possible. After all, you're the reason AutogeekOnline.net is a relaxed and informative place to discuss detailing. That's what we're here for!

We are working to implement some changes to improve your experience on the forum and at Autogeek:

If you prefer that your order be packed in paper rather than peanuts, please put a note in the comment box when you check out.

We typically use UPS as a our shipping method but if you have a preferred delivery service, type it into the comments box at checkout. Fedex, UPS, and US mail are our available options.

Regarding VIPs and BOGOs, VIPs change on Fridays and BOGOs change every other Friday. The time varies some but generally the pages are updated in the afternoon.

We have added more storage space to our email boxes to accommodates more of your PMs.

We have added towel sizes to the microfiber comparison chart and the website will be updated by the weekend.

If you have any other questions or concerns, let us know. Customer input has been the biggest force behind Autogeek's growth. We're always open to your ideas because they make us a better company. Keep them coming!

Enjoy the ride!

Max

**jpegs13** · 02-04-2010, 02:50 PM

Max,
Not to blow smoke up your......... I for one am more than satisfied with AG. The enhancements and tweaks are great. It's rare to see an entire company dedicated to customer service. A nice change. Keep up the good work.
Oh, one more thing, my wife hates you, but I'm ok with that. I hate Nordstroms, so we're even.

**Rydis** · 02-04-2010, 02:56 PM

i agree. I haven't been here long but im amazed at the employee participation and service you guys provide.

**Meghan** · 02-04-2010, 03:01 PM

Originally Posted by jpegs13

Max,
Not to blow smoke up your......... I for one am more than satisfied with AG. The enhancements and tweaks are great. It's rare to see an entire company dedicated to customer service. A nice change. Keep up the good work.
Oh, one more thing, my wife hates you, but I'm ok with that. I hate Nordstroms, so we're even.

I love it!!
Tell your wife we all say hi!

Originally Posted by Rydis

i agree. I haven't been here long but im amazed at the employee participation and service you guys provide.

If you can't tell, we all love our jobs! Working for Max is an absolute pleasure, he treats us like family!

**Craig** · 02-04-2010, 03:06 PM

How does the BEST get better?

**Slava** · 02-04-2010, 03:10 PM

Max,
Thank you for this great place. AG is top notch in customer service and veriety of products is great so are all teh forum members who are more then happy to help one another.

**Pats300zx** · 02-04-2010, 03:32 PM

Max,

This place is great. Keep up the good work. Your customer service is one of the best around and it shows.

**Shane731** · 02-04-2010, 03:42 PM

To Max:

**SATracker** · 02-04-2010, 04:35 PM

Same here man, love the product & service. Trying to please everybody all the time can't happen and will kill a guy. I'll give you props!

**DLB** · 02-04-2010, 04:44 PM

Max -
Thanks for posting. I think that is great to hear things right from the top. I know you have plenty of other things to keep you busy with your business, but it is great to see you stop in and say hey.

Since you are no doubt aware of it, I will just mention something I have noticed. Jack Kruer posts pretty regularly at TID. It is nice to see that going on. Point made.

Thanks for keeping your great company up to high standards for us buyers.

Dalton Blevins