Bought this brand new a year ago and just never needed it. Until today. Pump makes sounds but no water moves through the hose. Tried a second hose (dry upholstery hose) and no joy either. Will reach out to Mytee, but based on their reputation, I'll have to fix it myself. Any suggestions would be appreciated. The only trouble shooting article on their website is about not turning the heater on and vapor locking. I've not used the heater because you have to pump solution through the hose first. I'm using straight water.