Autogeek impossible to reach via email?

[S4Dallas]

Hi all,

Just placed another order at my favorite place - Auto Geek.

I tried responding to my order email with an issue I noticed and it bounced saying that email address hasn't been checked in so long and is abandoned. I retyped my email two more times in their form email page as there is no email address listed, and each time I received an error screen.

Kinda annoyed at this point and wondering if anyone else is having issues or just me. I tried both on an iPhone and iPad.

Thank you

[RTexasF]

Try the phone when they are open:

(800) 869-3011

[GSKR]

Hi all,

Just placed another order at my favorite place - Auto Geek.

I tried responding to my order email with an issue I noticed and it bounced saying that email address hasn't been checked in so long and is abandoned. I retyped my email two more times in their form email page as there is no email address listed, and each time I received an error screen.

Kinda annoyed at this point and wondering if anyone else is having issues or just me. I tried both on an iPhone and iPad.

Thank you

just call them.

[lane5515]

I had the same issue trying to email them. The contact us form on the site worked and they picked up the phone right away also.

[Nick McKees37]

Which email address? And what part of our store were you trying to contact us through?

We'll get it fixed ASAP. In the mean time give us a shout tomorrow or Monday.

[FUNX650]

Not to worry...Help is on the way:
Nick is looking at your thread right now!


Bob

Edit: Nick beat me to it while I was posting-up.

[S4Dallas]

Which email address? And what part of our store were you trying to contact us through?

We'll get it fixed ASAP. In the mean time give us a shout tomorrow or Monday.

Hi Nick,

I replied to the order confirmation email and then on the form I was using the customer service radio button. Form said execution error, and email bounce back said this:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

customersvc@gate.net
(ultimately generated from customerservice@autogeek.net)
host mx2.mindspring.com [207.69.189.218]
SMTP error from remote mail server after RCPT TO:<customersvc@gate.net>:
550 customersvc@gate.net...Due to extended inactivity new mail is not currently being accepted for this mailbox

[KevinP64]

Notified them of same issue, probably a couple of weeks ago by direct email and not using the reply feature contained in their message. Bad thing about email if you only check once a day you can't assume that the stuff gets there. OTOH, everything answered promptly when it does and phone service was great.

[Nick McKees37]

Thanks guys, we'll get this fixed right away.

[shagnat]

I had the same problem a few weeks ago..... since I never got a reply, the order was canceled. Too bad since they lost out on making a few $$ plus it just puts a bad taste in your mouth when it happens twice in a row!!