How do I convince customers to wax their cars with “Teflon” on them

**Rav777** · 07-23-2011, 05:54 PM

Ok, so this is what I have to deal with on a daily basis. How do I up sell these selected customers?

Me- Hello would you like to add the wax special to the wash package today?

Customer- Oh, no need for wax, my car was tefloned when I purchased it. (All said with a humble voice)

How do I convince these customers to wax their cars, while telling them that Teflon doesn’t really work?
I don’t want to break their bubble since they probably paid an extra 600+ dollars for the coating.

The car I received today was only one year old and I knew that whatever coating the dealership put on the car was long gone. The car was swirl mark galore and the water did not sheet out with the leaf blower.

How can I fix this dilemma?

**rider9195** · 07-23-2011, 06:00 PM

Have the customer watch you rinse the car to show them there is no beading or sheeting of the water. Then compare it to a car that is waxed to show the difference.

**Flash Gordon** · 07-23-2011, 06:01 PM

1) Ask them if they remember 1970's "No Wax" Linolieum floors

2) Tell them a Wash will be $100

**Rav777** · 07-23-2011, 07:01 PM

Originally Posted by rider9195

Have the customer watch you rinse the car to show them there is no beading or sheeting of the water. Then compare it to a car that is waxed to show the difference.

I was thinking about that. Maybe I can do a small panel so they can see the difference, and hopefully would want to wax it. My work car is coated with layers of collinite 845 so maybe I can just spray my car to explain.

Originally Posted by Flash Gordon

1) Ask them if they remember 1970's "No Wax" Linolieum floors

2) Tell them a Wash will be $100

LoL I might have to do that. I am guessing the 1970's floors were the scam of the time as well?

**AeroCleanse** · 07-23-2011, 07:25 PM

Add waxing as part of the wash package, you don't have to mention your doing it if you want want to.

**Munich77** · 07-23-2011, 07:57 PM

Yeah - using something like OCW would be an easy thing to add to the package.

**redline** · 07-23-2011, 08:14 PM

tell them teflon is only for pots and pans

**Derrick** · 07-23-2011, 08:25 PM

You don't. If they paid money for a coating from the dealership they may have gotten a 'warranty'. Putting wax on may void the warranty, so it's best to just let them dictate what's best for their car.

Derrick

**C. Charles Hahn** · 07-23-2011, 08:30 PM

Originally Posted by Derrick

You don't. If they paid money for a coating from the dealership they may have gotten a 'warranty'. Putting wax on may void the warranty, so it's best to just let them dictate what's best for their car.

Derrick

The chances are there were other terms of the warranty they've already broken by time he gets to them... so it may not matter. I would suggest having them call the dealership and verify that their paint "warranty" is still an in force contract.