How would you handle this?

**DaGonz** · 03-17-2011, 03:43 PM

I open my detailing venture at the end of March and/or early April and run through November.

I got a call from a long time client of mine inquiring about "opening day".

I told him the timeframe and also mention that due to an increase in the cost of materials, I in turn would be increasing my prices for this year.

Well... the client went on a tirade about "this is a tough economy, there are a lot of people out of work and you make enough money at the fire department and your two per diem jobs.. you're just being (expletive) greedy"...

I informed in a rather polite manner that due to the tough economy, I kept my prices the same for two years in a row and since he was a long time client that I offered him the same discount as I do for fire, police and EMS personnel.

Apparently, that wasn't good enough for him. He told me he would be looking for another detailer.

Has anyone else run into this?

**zliegen** · 03-17-2011, 03:55 PM

I would've done exactly what you did, don't sell yourself short. If you aren't making enough profit in your opinion for your time, hard work, and materials, don't do it.

**AeroCleanse** · 03-17-2011, 03:58 PM

You can't please 100% of the people. So forget it and move on.

**RTexasF** · 03-17-2011, 04:01 PM

Let him go, he showed his true colors now which is a good thing. They would have surfaced sooner or later. Take him off of your customer list and put him on the "other" list.

**zliegen** · 03-17-2011, 04:02 PM

Originally Posted by AeroCleanse

You can't please 100% of the people. So forget it and move on.

This guy sounds like a jerk.. calling people greedy for wanting to make a decent profit off of their hard work is ridiculous, I would've dismissed the guy as soon as he did that.

I'm sure you do high quality work, so it'd be like one of us going to a 5 star restaurant and wanting the most expensive meal and then throwing a fit and calling the head chef greedy for asking premium for it.

**Rewind97** · 03-17-2011, 04:18 PM

F.I.D.O.

Forget It and Drive On

**DetailedByPrecision** · 03-17-2011, 04:25 PM

yea there's always going to be people with this attitude and mindset, thinking our hard work means nothing to them.

**RLove** · 03-17-2011, 05:04 PM

You don't need customers like this one. Be glad he's going elsewhere...but, he might find that everyone is charging more and you might start looking good to him.

I'd still turn him down if he returns.

**dad07** · 03-17-2011, 05:09 PM

Originally Posted by RLove

You don't need customers like this one. Be glad he's going elsewhere...but, he might find that everyone is charging more and you might start looking good to him.

I'd still turn him down if he returns.

In this day and age you have to do what you have to!

**DaGonz** · 03-17-2011, 09:16 PM

Originally Posted by RLove

You don't need customers like this one. Be glad he's going elsewhere...but, he might find that everyone is charging more and you might start looking good to him.

I'd still turn him down if he returns.

I thoroughly intend to...