Griots Broke

[WEST SIDE]

So my teenage daughter (High school) wanted to wash her car,i think second time this year.Any way I talked her into claying and she couldn't belive how great the paint felt so I then conviced her that we should give it a quick polish.I knew her interest was limited so I went for the AIO XMT 360.I got the Griots 6" polisher with a 6.5" LC orange pad and went to work,after half the car a screech started coming from the Griots and I thought it was a bearing going bad so I stopped it.I turned the gear by hand and it felt free and smooth so back to finish the car.Three quaters of the way through it started to vibrate and the all of a sudden the gear head was in my left hand and the body in my right.After pulling the plastic shroud off I discovered that two screw heads sheared off and two were intact but the metal casing had cracked and left me with two parts.
I sent Griots an email,waiting to here back.

Sorry for long post but I guess it makes up for not posting enough.

Aloha
Ken

[rohnramirez]

Good thing it has a lifetime warranty.

[JonM]

Griots, and or Autogeek will fix this...trust me.

[Rsurfer]

How long have you had your GG and is it the 2nd generation?

[rwright]

Griots, and or Autogeek will fix this...trust me.

He knows from experience!

[Gunslinger]

Sorry to hear it happened. Griot's is a first class company and stands behind their products, as does AG. They'll make good on it.

[Bobby B.]

Contact the Autogeek customer service 1-800-869-3011

[WEST SIDE]

How long have you had your GG and is it the 2nd generation?

I've had it less than a year and only use it on my own vehicles.

[BimmerFerret]

Let me know how this works out for you. I'm considering picking up a Griot's very soon.

[ASPHALT ROCKET]

Should have bought a Porter Cable, more power doesn't mean a better tool as you and others are finding out.