List your coating that failed!

[DanaDetailingPros]

Still not a word back.

[DanaDetailingPros]

They asked me to send pictures, which I did the same day they responded and they never replied back! Weird...

[chefwong]

DDP - What are you expecting from DIY. Reimbursement of product ?

In the realm of auto cosmetics, like tint or PPF film - one having a lifetime, and the latter having a 10 year warranty. In both instances, my tint or PPF guys would probably address the situation + material+labor than dealing with the manuf, submitting a claim, etc, etc. It just ain't worth it for them from a Customer Experience or just having to submit a claim, make customer wait 2-3 months etc...

Now that I type this.....this is how one of my previous tire mounting/alignment places lost me as a customer. Brand new tire set, one had a slow pinhole leak .....they did a song and dance on me. Sent the tire back to factory to get X-Rayed. etc. Went on for 2 months or the like to get compensated back......Never been back to that tire shop.


I don't read much into warrantys except for stuff like HVAC or my deeziner appliances in which repair costs are high
There's plenty of good coatings on the market, some even like Half a Benji.
Not worth the time IMO

[Desertnate]

There's plenty of good coatings on the market, some even like Half a Benji.
Not worth the time IMO

Agree. The fact the product failed far earlier than it should is a bummer, but it's not worth the time or energy to keep up this dance. Time to move on and don't give them a second thought.

I had a bottle of Griots polish go bad once, so I contacted them and got a speedy response/resolution. However, I was fully prepared to not invest any effort beyond my first e-mail and would have simply bought someone else's product the next time I needed it.

[DanaDetailingPros]

DDP - What are you expecting from DIY. Reimbursement of product ?

In the realm of auto cosmetics, like tint or PPF film - one having a lifetime, and the latter having a 10 year warranty. In both instances, my tint or PPF guys would probably address the situation + material+labor than dealing with the manuf, submitting a claim, etc, etc. It just ain't worth it for them from a Customer Experience or just having to submit a claim, make customer wait 2-3 months etc...

Now that I type this.....this is how one of my previous tire mounting/alignment places lost me as a customer. Brand new tire set, one had a slow pinhole leak .....they did a song and dance on me. Sent the tire back to factory to get X-Rayed. etc. Went on for 2 months or the like to get compensated back......Never been back to that tire shop.


I don't read much into warrantys except for stuff like HVAC or my deeziner appliances in which repair costs are high
There's plenty of good coatings on the market, some even like Half a Benji.
Not worth the time IMO

Not at all.
Just expecting it to last over 6 months.And the MFR. To reply with an explanation.

[Optimus Grime]

In the realm of auto cosmetics, like tint or PPF film - one having a lifetime, and the latter having a 10 year warranty. In both instances, my tint or PPF guys would probably address the situation + material+labor than dealing with the manuf, submitting a claim, etc, etc. It just ain't worth it for them from a Customer Experience or just having to submit a claim, make customer wait 2-3 months etc...


Not worth the time IMO

Agreed. When I took my certification class it was in a detail supply shop, one of the biggest, if not the biggest in Georgia. The owner pretty much has the heads of the major detailing companies on speed dial. In both of the sessions I attended he told the students that coating warranties are useless. The manufacturer will first blame the installer, then say that the customer isn't doing proper maintenance and if both of those prove to be wrong at the very best the manufacturer will send a new bottle out to have the vehicle recoated. He's never in over a decade of selling coatings seen a company reimburse a customer or do more than send out a replacement bottle.

[Eric7810]

User error is always the reason for ‘failed’ coatings.

It’s like painting a car and it fish eyes, and then you blame the paint.


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[Coatingsarecrack]

User error is always the reason for ‘failed’ coatings.

It’s like painting a car and it fish eyes, and then you blame the paint.


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So EVERYONE installed Cerakote coating wrong?

Always?

Bold statement…. Most of the time….at best…..maybe….




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[Desertnate]

I think he was taking it from the vendor's perspective. They will always blame it on the user and absolve themselves of any responsibility for their product regardless of an actual problem with the product.

I think this is a common trend in any business. Unless you have irrefutable evidence of the business' fault, the consumer is out of luck.

[Coatingsarecrack]

I think he was taking it from the vendor's perspective. They will always blame it on the user and absolve themselves of any responsibility for their product regardless of an actual problem with the product.

I think this is a common trend in any business. Unless you have irrefutable evidence of the business' fault, the consumer is out of luck.

Nah his analogy was comparing to paint fish eyes is the paints fault. Which it’s not. That is usually from a contaminated surface or environment which is painters fault…


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