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Re: Am I being unrealistic? Remaining scratches after professional detail
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Re: Am I being unrealistic? Remaining scratches after professional detail
For THREE THOUSAND FOUR HUNDRED AND FIFTY DOLLARS that's unacceptable, PPF install included or not. I'd like to think this is an opportunity for a shop to make a 14K ICON look it's very best and ask to use the pics on their website
They need to make this right, period!
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2022 Elantra N Cyber Gray
Some say..."He likes Swedish fish because they're made with caranuba wax"
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Re: Am I being unrealistic? Remaining scratches after professional detail
How many labor hours were you billed for?
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Re: Am I being unrealistic? Remaining scratches after professional detail
You paid for what you got. You wanted a light polish to preserve the clear coat, but the detailer should have stoped there and gave you a call along with pictures to see if you wanted to go more aggressive.
You might use this as an excuse and see if he will re-do these areas.
I agree $3,450 on a Mazda RX7 is a little much.
How did the front PPF come out?
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Re: Am I being unrealistic? Remaining scratches after professional detail
Originally Posted by Rsurfer
You paid for what you got. You wanted a light polish to preserve the clear coat, but the detailer should have stoped there and gave you a call along with pictures to see if you wanted to go more aggressive.
You might use this as an excuse and see if he will re-do these areas.
I agree $3,450 on a Mazda RX7 is a little much.
How did the front PPF come out?
If this was the level of polish I had paid for, I would expect the entire car to look like this. The rest of the car looks great though, it is only these areas which are still swirled. That suggests that these areas were simply overlooked rather than this being the level of correction of a light polish.
The front PPF is kind of a mixed bag. It seems to have been installed okay, but he installed it over 3 quite noticeable rock chips on the hood. These were supposed to be touched up with the Dr. Colorchip kit that I supplied, but the touch-up wouldn't stick. I understand old cars can be finicky, but the first I heard of this was AFTER he had already installed the PPF over the chips. I would have appreciated knowing before so I might have the opportunity to wait longer for the touch-up to dry, which I'm sure would have made the repair stay. He said he never had a problem before waiting 24 hours for touch-up to dry, but this is less than the directions recommend, and I should have at least been given the option to wait another few days before picking up the car so the touch-up would have to dry before installing the PPF. Now I have PPF installed over three ugly rock chips on the hood, and I don't want to take it off for fear of lifting the paint.
Engine bay was also supposed to be cleaned but still had dirt. So far this is the only thing he has agreed to rectify. This guy is supposed to be one of the top detailers in Houston, so I am a bit surprised by all this.
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Re: Am I being unrealistic? Remaining scratches after professional detail
How long did he have your car for?
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Super Member
Re: Am I being unrealistic? Remaining scratches after professional detail
Originally Posted by c0rbin9
If this was the level of polish I had paid for, I would expect the entire car to look like this. The rest of the car looks great though, it is only these areas which are still swirled. That suggests that these areas were simply overlooked rather than this being the level of correction of a light polish.
The front PPF is kind of a mixed bag. It seems to have been installed okay, but he installed it over 3 quite noticeable rock chips on the hood. These were supposed to be touched up with the Dr. Colorchip kit that I supplied, but the touch-up wouldn't stick. I understand old cars can be finicky, but the first I heard of this was AFTER he had already installed the PPF over the chips. I would have appreciated knowing before so I might have the opportunity to wait longer for the touch-up to dry, which I'm sure would have made the repair stay. He said he never had a problem before waiting 24 hours for touch-up to dry, but this is less than the directions recommend, and I should have at least been given the option to wait another few days before picking up the car so the touch-up would have to dry before installing the PPF. Now I have PPF installed over three ugly rock chips on the hood, and I don't want to take it off for fear of lifting the paint.
Engine bay was also supposed to be cleaned but still had dirt. So far this is the only thing he has agreed to rectify. This guy is supposed to be one of the top detailers in Houston, so I am a bit surprised by all this.
You may have to be more demanding. Tell him you have a large social media following and hate to having to write a bad review. For $3,450 I would expect a better job.
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Re: Am I being unrealistic? Remaining scratches after professional detail
Originally Posted by Eldorado2k
How long did he have your car for?
One week. I also had PPF put on the windshield for an additional charge during that time.
There was no breakdown by labor hours on the receipt.
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Super Member
Re: Am I being unrealistic? Remaining scratches after professional detail
Originally Posted by Rsurfer
You may have to be more demanding. Tell him you have a large social media following and hate to having to write a bad review. For $3,450 I would expect a better job.
It’s too late for any of that now…
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