Flex Pixie issue

**OCD-tailing** · 12-16-2021, 06:05 PM

I've had a Pixie for about 17 months and it is lightly used and now I am having an issue with it. It worked perfect last time I used it about 2 weeks ago and today when I hit the trigger to start the machine it made its normal chirp sound and then all 4 battery lights started to flash green very rapidly but the backing plate didn't start spinning. The battery had 2 bars still but I put a fresh battery on it and same result.

I contacted Flex and the guy I spoke to was somewhat mystified. I was supposed to get a call back today but have not received it yet so I am hopeful they might have an answer tomorrow. Anyone else have anything like this happen to their Pixie?

Alan
OCD-tailing

**OCD-tailing** · 12-17-2021, 03:51 PM

UPDATE!!! After speaking to numerous people at Flex I have gotten nowhere with this situation. Apparently Flex was recently purchased by Skil and and chaos has ensued. They have no real process in place yet to help people who are having issues with their tools. They referred me to a local Fastenal outlet and that outlet had never even heard of Flex power tools so I called Flex again and was given another name of a repair shop 2 hours away from Louisville.

I normally send my Flex tools to Powerhouse Distributing in Omaha for repair but I reached out to Flex as this tool is barely out of warranty (of course). The interesting fact is that Powerhouse has seen the exact same issue that I described all across the battery operated line and Flex supposedly had never heard of this issue. I was told by that shop that there is no repair except a complete replacement of the entire motor assembly at a cost that is almost equal to the cost of the tool itself. Furthermore, they stated that they have had a lot of problems with the cordless units coming out of China so BUYER BEWARE!!! Cordless is nice but not if you have to replace a 17 month old machine that is only used 2-3 times per month.

**The Guz** · 12-17-2021, 04:30 PM

Haven’t had any issues with mine.

**Bruno Soares** · 12-17-2021, 04:42 PM

I know that this doesn’t help you but things like that are the reason I buy Griot’s. Lifetime warranty. Buying a Flex or Rupes is cool but I use tools so little that if they die just outside of warranty I’m out big bucks and didn’t even get to use them much. I prefer to give my money to a company that stands behind their products.

**OCD-tailing** · 12-17-2021, 07:09 PM

Originally Posted by The Guz

Haven’t had any issues with mine.

How old is your machine?

**The Guz** · 12-17-2021, 07:13 PM

Originally Posted by OCD-tailing

How old is your machine?

Purchased 8/5/20.

**OCD-tailing** · 12-17-2021, 07:17 PM

Mine was 7/28/20 so I hope you don't have any problems with yours. It's not even so much the problem because machines are going to break but it is the poor response from Flex that has me aggravated.

**Bruno Soares** · 12-17-2021, 08:10 PM

Originally Posted by OCD-tailing

Mine was 7/28/20 so I hope you don't have any problems with yours. It's not even so much the problem because machines are going to break but it is the poor response from Flex that has me aggravated.

Check if your credit card has extended warranty, normally they double the manufacture’s warranty up to an extra year. In that case they’d either refund your purchase value or cover the repair costs.