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Super Member
Re: Flex Pixie issue
Alan,
Keep us fellow owners in the loop on your outcome!
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Re: Flex Pixie issue
Bruno,
Great idea. I'll check into that.
Thanks,
Alan
Last edited by OCD-tailing; 12-18-2021 at 09:30 AM.
Reason: Address sender
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Post Thanks / Like - 0 Thanks, 1 Likes, 0 Dislikes
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Re: Flex Pixie issue
Originally Posted by
John U
Alan,
Keep us fellow owners in the loop on your outcome!
Will do.
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Re: Flex Pixie issue
Originally Posted by
John U
Alan,
Keep us fellow owners in the loop on your outcome!
UPDATE: After approximately 3 weeks of being sent on a wild goose chase to have someone repair my Pixie I managed to get in touch with Chris Metcalf at Flex and it was unbelievable what a difference that made. When I told him about being sent to multiple outlets for repair and every one of them saying they had no knowledge of a relationship with Flex and their power tools he was shocked. I even talked to a few managers at these places and they were clueless. Very frustrating.
Chris listened to my ordeal and promptly told me he was going to send me a new unit due to the runaround I went through. He later texted me and told me that my issue led to a new process within Chervon / Flex to avoid this issue in the future. He also told me that should I hear of anyone having any issues with any Flex product to get them in touch with him if they can't make progress through normal channels.
Here's a big THANK YOU to Chris for finally getting this straightened out.
Alan
OCD-tailing
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Post Thanks / Like - 3 Thanks, 7 Likes, 0 Dislikes
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Super Member
Re: Flex Pixie issue
Glad you got in context with him. If it’s one thing missing from this forum I’d not having Mike Phillips to pass along threads like this to Chris.
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Super Member
Re: Flex Pixie issue
Now that's what I call CS! I really tip my hat to Chris and I don't even own a Flex
I think my next polisher is going to be one upon hearing about this!
Last edited by Bill D; 01-07-2022 at 04:08 PM.
Reason: F
Treat it like it's the only one in the world.
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