Flex Pixie issue

[John U]

Alan,

Keep us fellow owners in the loop on your outcome!

[OCD-tailing]

Bruno,
Great idea. I'll check into that.
Thanks,
Alan

[OCD-tailing]

Alan,

Keep us fellow owners in the loop on your outcome!

Will do.

[OCD-tailing]

Alan,

Keep us fellow owners in the loop on your outcome!

UPDATE: After approximately 3 weeks of being sent on a wild goose chase to have someone repair my Pixie I managed to get in touch with Chris Metcalf at Flex and it was unbelievable what a difference that made. When I told him about being sent to multiple outlets for repair and every one of them saying they had no knowledge of a relationship with Flex and their power tools he was shocked. I even talked to a few managers at these places and they were clueless. Very frustrating.

Chris listened to my ordeal and promptly told me he was going to send me a new unit due to the runaround I went through. He later texted me and told me that my issue led to a new process within Chervon / Flex to avoid this issue in the future. He also told me that should I hear of anyone having any issues with any Flex product to get them in touch with him if they can't make progress through normal channels.

Here's a big THANK YOU to Chris for finally getting this straightened out.

Alan
OCD-tailing

[The Guz]

Glad you got in context with him. If it’s one thing missing from this forum I’d not having Mike Phillips to pass along threads like this to Chris.

[Bill D]

Now that's what I call CS! I really tip my hat to Chris and I don't even own a Flex
I think my next polisher is going to be one upon hearing about this!