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Customer never used floor mats, do you charge more?
Guys,
Had a customer bring in his Mini Countryman for an interior. I had a good conversation with him about his expectations and what I was able to offer.
Well, admittedly, I never considered that he hasn’t used floor mats on his black carpeted interior.
I spent a ton of time trying to clean his driver footwell. Finally, I had to turn my headlamp off and take a more realistic approach to this. I wasn’t happy with it, but it left me wondering whether this is a point I need to bring up when quoting future jobs.
I called the customer and explained the situation, that I wasn’t able to clean the driver footwell as well as the rest of the carpet, given the quoted price for the job. He was entirely understanding.
Do vehicles that haven’t been using floor mats give you guys reason to quote higher?
Eric
Sent from my iPhone using Tapatalk
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