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Re: Griots g9 broken?
Originally Posted by
prin
Just sent my 2nd one back in. Now, Im going to get a Rupes.
What happened to both?
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Super Member
Re: Griots g9 broken?
Originally Posted by
parshisa
What happened to both?
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The same issue as everyone else is having. Power cuts off during use. They gave me a hassle about the second one. I called Autogeek and I forked our the money for another Rupes. I can’t afford to have these types off issues while working on cars.
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Re: Griots g9 broken?
Originally Posted by
prin
The same issue as everyone else is having. Power cuts off during use. They gave me a hassle about the second one. I called Autogeek and I forked our the money for another Rupes. I can’t afford to have these types off issues while working on cars.
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Do you mind sharing when was the second polisher sent to you? I’ve read on the forum that Griots is aware of the issue and was working on a revised version so I wonder if they are selling new version already (i was about to order a GG9 for myself but will hold off for now). Also, what issues have you had with griots regarding the second tool?
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Super Member
Re: Griots g9 broken?
I got my first one on 10/4. Got my 2nd one on 10/24. The second one stopped on 11/18
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Super Member
Re: Griots g9 broken?
Originally Posted by
prin
The same issue as everyone else is having. Power cuts off during use. They gave me a hassle about the second one. I called Autogeek and I forked our the money for another Rupes. I can’t afford to have these types off issues while working on cars.
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Originally Posted by
prin
I got my first one on 10/4. Got my 2nd one on 10/24. The second one stopped on 11/18
No argument here. I'd be soured about the G9 as well, and I am a Griot's fan.
That said, I have always shied away from buying the "brand new, latest thing" machinery-wise.
Be it automotive, lawn & garden, or polishers in this case.
I like to wait a year or so for reviews, and to let the "bugs" bite others until the manufacturer works them out.
JMO......
It is no coincidence that man's best friend cannot talk.
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Super Member
Re: Griots g9 broken?
Sorry to hear this Prin. Man...not good!
Scott Harle
Autodermatology
#autodermatology
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Super Member
Re: Griots g9 broken?
I hope the G8 will be more reliable. I preordered one.
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Super Member
Re: Griots g9 broken?
The machine really feels great in the hand. I really started to love it. But with the amount of work that I’m going, I had to go with the best. I already had a Rupes Mille in my arsenal. So I added the new LHR 15 mark 3. To replace the G9. Is an awesome machine!!!
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Re: Griots g9 broken?
Originally Posted by
prin
They gave me a hassle about the second one.
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How did they give you a hassle? They're supposed to be no questions asked and never gave me a hassle on anything so I'm curious what they said to you about this.
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Super Member
Re: Griots g9 broken?
Originally Posted by
RZJZA80
How did they give you a hassle? They're supposed to be no questions asked and never gave me a hassle on anything so I'm curious what they said to you about this.
I first called Autogeek and they told me that since it was my 2nd machine, I had to contact Griot. So when I done that, their customer service wanted me to send in the polisher and let them test it. But I didn’t have the time for that. They wouldn’t help me in any other way other than for me to just wait on them. Therefore, I called Autogeek back. I sort of got the same response, but I told them that I wasn’t going to wait due to me picking up a new contract via Porsche/BMW/Land Rover. I had to send a video showing what the machine was doing. Finally, Autogeek called back saying that I could either get a new polisher and they would overnight it,or get a refund. Therefore, I decided to pay for a Rupes and hopefully will receive a full refund for the G9.
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