Flex xc3401vrg bail handle loose.

[Toolhead]

i wouldnt play with it anymore....id wait to hear back from the seller.

take care

[Mike Phillips]

I have over 20 of these in the AGO garage for our detailing classes. A part of having a lot of them is doing routine checks on the hex head bolts that hold the bail handle tight as well as hold the backing plate tight.

From experience, it's vitally important that you don't cross thread the bolts into the tool head when re-installing them. If you do this, you're screwed.... no pun intended.


The head of the tool is tapered, getting thinner towards the end of the head of the tool. This means the bolts thread in at an angle. If you don't have them correctly aligned when threading the bolts in it is very easy to cross-thread the bolt and because the head of the tool is aluminum you'll damage the threads and create a new project for yourself that you don't want.


Hang tight, I'll take some pictures...

[Andre]

It goes kinda tight but does not go far at all,then it just won't go no more. Have a good one, I will let you know if Andre from autogeek writes me back. Good night.

I will get you taken care of no problem! Mike Phillips will be doing a quick write up on the screws of the FLEX 3401 for anyone having any issues in the future. Thanks everyone

[Mike Phillips]

I will get you taken care of no problem!

The best customer care in our industry.... nice work Andre.

Mike Phillips will be doing a quick write up on the screws of the FLEX 3401 for anyone having any issues in the future.

For anyone that owns a FLEX 3401 - click the link below and look at the pictures and keep the information shared via the pictures in mind anytime you remove and re-install the bolts that hold the handle onto the FLEX 3401


FLEX 3401 Bail Handle Bolts - Installation and Tightening

[Indiglofish61]

I seen the post Mike Phillip's did, the screws go in in a kind of a slant, i sure did not know that, but Andre from autogeek took a look at the pics i sent him, Autogeek sent me a return label to copy, so that they can take a look at it. To bad that post by Mike Phillip's wasn't posted earlier.

[Toolhead]

yup..still your original issue that the unit shipped with screws not seated fully but according to how hard it was to remove..sounds like they were fully tightened....

best to send back to ag and have them take a look...

could be that the oem used bolts that were too long..

im sure ag will figure it out...

good luck

[kde65]

I had a similar problem with my XC3401, my bail would NOT tighten enough.

I emailed FLEX and their reply was "What do you expect us to do?" "Give you a new one?"

Needless to say, I have NOT purchased any more FLEX products!